Participant

Question

19.012.20036 introduced Cannot extract the embedded font 'HNQFLR+StoneSansLT-Identity-H' error

Forum|Forum|6 years ago
August 14, 2019
29 replies
19016 views

We have installed the update to 19.012.20036 and our PDFs now give this error.

Cannot extract the embedded font 'HNQFLR+StoneSansLT-Identity-H'. Some characters may not display or print correctly.

These SDS are generated from a software package, and have been working since 2011.

This is a production stopping issue, does anyone have any ideas?

This topic has been closed for replies.

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T

tomp79332141

Participant

Hey Guys, if you need your files for now, you can save as your file with PDF/A format in Adobe Acrobat.

G

garci4.IT

Participant

Having this issue with Reader and Acrobat....

patrickrwilson

Participant

We are seeing it too. Not with Acrobat Pro or Foxit, but suddenly with this version of Reader. I also sent over a small file for Vinod's testing.

V

vdobhal

Adobe Employee

Hi All,

We are working on the fix for the font issue and require as many PDF files having font issues to test it out. Request anyone having the issue to inbox me the PDF files.

Thanks,

Vinod

A

akollencheri

Participant

We are having issue with Font RotisSansSerifStd-Identity-H

Regards

Abdusalam

V

vdobhal

Adobe Employee

Pls. inbox me the PDF file

ritaa4716155

Participant

So I now have the problem with a different font on my PC. Hardly anything is displayed apart from a logo. However, this was an attachment to an email which I can read without problem on my Samsung S8 mobile. So what's wrong with the PC version of Adobe Acrobat Reader DC Vs. 2019.012.20036.

brigudewri

Participant

Please support for below error also, its impacting

Cannot extract the embedded font 'IKYYWH+RotisSansSerifStd-Identity-H'. Some characters may not display or print correctly

Docguy

Participating Frequently

The irony is that if I upload the document to the Adobe Document Cloud, it opens the fonts without a problem.

N

natew75177474

Participant

Hi,

We are having the same issue with Noto Sans JP.

This was the Font family assigned to all CPQ Quote Templates in our Salesforce org. Our customers are now unable to open quote PDF's in Adobe Reader.

L

leahc3209576

Participant

We have also had this problem, and it significantly impacts not just our own ability to open the PDFs, but our customers' ability to download and open the PDFs successfully.

I tried replaced the .otf fonts with the .ttf versions of the same fonts, and it did not work when we regenerated a sample PDF.

Docguy

Participating Frequently

The problem is with Reader and with Pro; I have both. Adobe Support says that they don't support any third-party fonts not installed via Typekit. Their solution was for me to purchase Typekit to generate the PDFs.

That is not a solution for many, many, many reasons. The most important of which is this is not just for newly-generated PDFs, it is for ALL PDFs. So our customers can't read content in our PDFs that we've been generating for the last 5 years with the "offending" fonts. Pro and Reader MUST be fixed. It is impossible to re-generate all the PDFs we've created over the last 5 years and get them in the hands of all the right people.

If you are experiencing this issue, I have found that opening the PDF in MS Edge or Google Chrome allows you to see the embedded fonts, further giving proof that this is an Adobe issue, not a PDF/generator issue.