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7 day Free Trial pop preventing PDF's from opening

New Here ,
Mar 13, 2024 Mar 13, 2024

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I have a user that's using the Adobe Reader on his system, and when he attempts to open PDF's he gets blocked with a 7 day Free Trial pop up.  Closing the pop up also closes the PDF.  It occurs with PDF scans he created as well as ones he opens as email attachments.  I've uninstalled and reinstall the free download twice with the same issue occuring.  I've suggested moving to Adobe Standard, but his supervisor refuses to pay for a subscriptio Any idea how to disable this?  

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General troubleshooting

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Guest
Apr 17, 2024 Apr 17, 2024

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Facing same issue using new acrobat layout.

"Disable new Acrobat" can fix it temporarily.

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