A black square appears in place of the pointer arrow

[gian pietrob12494533]

Quadratino nero al posto della freccia

Da qualche giorno aprendo  files pdf compare al posto della freccia puntatore un quadratino nero.

Ho trovato una risposta che suggerisce di cancellare IconccacheAcro.dat oppure Iconcacherdr.dat dalla cartella appData, ma nessun file del genere compare.

Potete darmi altre soluzioni ? Grazie.

Gian Pietro Bartolini

[AnandSri]

Hello https://forums.adobe.com/people/gian%20pietrob12494533

Sorry for the delay in response to your query and apologize for the inconvenience caused. Please refer and try the troubleshooting steps from the following KB doc Mouse pointer changes into a black box or square when moved over blank areas in a PDF document

If the issue persists, please share the following details:

• Dot version of Adobe Reader installed, to identify, refer to the steps in the KB doc Identify the product and its version for Acrobat and Reader DC
• Is it a Mac or Windows machine?
• Is it happening with all the PDF files or with one PDF file?

Let us know how it goes.

Regards,

Anand Sri.

[gian pietrob12494533 · Accepted solution]

Thank you the problem was solved by itself.

Regards

Enrica Bianchini

Il 13/12/2017 23:39, ANAND SRI BHATTACHARYA ha scritto:

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[AnandSri]

Hello Enrica.

That's so awesome to hear. Give us a shout if you need any assistance with Acrobat/Reader/Document Cloud Services in future.

Regards,

Anand Sri.