A font package is required

Forum|Forum|7 years ago
October 15, 2018
5 replies
2052 views

I am getting "a font package is required" message. I need to know how to suppress this message so that I never see it again. I neither need nor want to install any fonts - the file I am viewing is a document that was scanned by another person into a PDF file and uploaded to our internal website, and I can see it just fine if I hit "Cancel".

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My last reply to you: see the discussion here especially the last message Problem pdf created by Epson Printer.

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Or, what's the big deal with doing what the message says?

namechange102320182Author

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The big deal is I know I don't need those fonts, so I want to permanently suppress the message until the time I decide that I do need them. Epson is another problem altogether, had to deal with them before. Will make sure OCR is disabled on all scanners by default as we rarely need it. The new detail we found is that when the problematic file is viewed inside IE, we get the error message. When the file is saved to a computer and viewed using Adobe Acrobat 11, there is no error.

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As I explained. Nobody was expecting any PDFs made by software this stupid. Did you look for an update to your scanning software?

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No. The message is in the general case important, perhaps critical. Your scanning software is doing something very odd, in that it is using Chinese/Japanese/Korean fonts that you can't see.