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joshuav91400459
joshuav91400459
Participant
July 15, 2019
Question

Access denied message when opening PDF from internal site.

  • July 15, 2019
  • 2 replies
  • 4820 views

Hello,

I work for the support team in my company and I received a call from a user that is receiving an Access denied error when trying to open a .pdf directly from an internal site.  This used to work but now the only way she can open it is if she saves the .pdf to the machine 1st.  then open it.  This is not a desirable way to handle these pdf.  she need only to review the .pdf and we do not want to have to save every pdf to the machine 1st. 

The ver of Adobe Reader DC  is  2019.012.20035

I tested out opening in Adobe Directly and opening in browser which is the way we want it to work.  

I verified that in

Edit > Preferences > Security (Enhanced)

enable protected mode at startup was unchecked.

unchecked Enable Enhanced security

checked Automatically trust documents with valid cert.

I set Adobe as the default for .pdf.

I reinstalled Adobe Reader DC also.

Still receive the error.

Any thought on this?

    This topic has been closed for replies.

    2 replies

    Amal.
    Amal.
    Legend
    August 7, 2019

    Hi Joshuav,

    Apologies for the delay in response, I hope you would be able to fix it by now.

    Adding on to Test Screen Name

    If the problem still persists, as described above you are getting the error "Access denied" while opening the PDF file, you may try the following troubleshooting steps:

    • Go to Edit > Preferences > Enhanced Security > Add Folder Path > Select the appropriate folder of the PDF file on the internal site.
    • Click OK and restart the application and check.

    You may also refer to similar discussions here:

    -https://forums.adobe.com/thread/946289​

    -https://forums.adobe.com/thread/2433331​

    Let us know if that works for you.

    Regards,

    Amal

    kevinb65186165
    kevinb65186165
    Participant
    August 7, 2019

    Amal,

    I'm having the same problem. I followed all the instructions mentioned above and the error still appears. Please help.

    T
    Test Screen Name
    Legend
    July 16, 2019

    What browser? How open directly?

    joshuav91400459
    joshuav91400459Author
    Participant
    July 16, 2019

    Internet Explorer.  there are .pdfs that you click on on the site and they should just open up in the browser window. 

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