Access Denied when I open any pdf??

New Here ,
Nov 24, 2021 Nov 24, 2021

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I was using adobe acrobat reader just fine until November of 2021 when I suddenly get this message of "Access Denied, you no longer have access to this service. Please contact Adobe Customer Support if you believe this is an error. Please follow this link." This message happens whenever I open up a pdf or the adobe acrobat reader in general. What access was denied? I never purchased any adobe products to begin with.

I contacted the customer support, was told that this is a free product so they could not do anything about it other than suggest I reboot my computer, un-install and re-install the program. It did not work. I tried to click on "Please follow this link" which prompts me to a sign in box, I sign in, still gets denied. 

I also noticed on this program the name is "Adobe Acrobat Reader DC" but when I go into control panel and search for it, it is called "Adobe Acrobat DC". Why is the name different? 

 

Please help.

TOPICS
Crash or freeze , General troubleshooting , View PDF , Windows

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Adobe Employee ,
Nov 24, 2021 Nov 24, 2021

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Hello,

 

Thank you for reaching out and sorry about the trouble.

 

Try once signing out of the application (if signed in) and reboot the machine. Relaunch the application and check if the issue still occurs.

 

As you have mentioned above you were using the Adobe Acrobat Reader DC, not the Acrobat Pro DC. You receive the error message when you try to open the PDF. Could you please share the error message with us?

Are you signed in to the application or trying to send the document for signature?

Did you check if the issue occurs with any PDF you open? 

 

Let us know how it goes.

 

Thanks,

Meenakshi

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