Skip to main content
A
Anonymous
November 22, 2017
Answered

Access Denied

  • November 22, 2017
  • 2 replies
  • 1457 views

I registered a new Adobe account (free) and activate through email.

But I cannot sign in the Acrobat Reader app (free) on Windows 10 PC or iOS neither.

Here is the error message:

I tried to contact the real-time chat support, but it redirected me to the forum.

Please help me. Thanks.

This topic has been closed for replies.
Correct answer AnandSri

Hello Siqing,

The Acrobat.com services are not available in your Geolocation i.e. China. And this is the reason you are getting the access denied message/error.

Regards,

Anand Sri.

2 replies

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
November 23, 2017

Hello Siqing,

The Acrobat.com services are not available in your Geolocation i.e. China. And this is the reason you are getting the access denied message/error.

Regards,

Anand Sri.

E
effiecheng
Participant
August 21, 2018

Hello Anand,

I changed my Adobe ID country from China to UK, even I used an VPN to connect. But still get an answer of Access Denied.

Is there any way to help me with that?

Thanks

Effie

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
September 20, 2018

Hello Effiecheng,

The Acrobat.com services are not available in your Geolocation i.e. China. And this is the reason you are getting the access denied message/error after changing the country from China to the  UK.

Regards,

Anand Sri.

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
November 22, 2017

Hello Siqingyu,

We apologize for the inconvenience caused, I have sent you a private message, please check your email inbox.

Regards,

Anand Sri.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices