Access denied

New Here ,
Sep 27, 2021 Sep 27, 2021

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When I open the Adobe Reader, it showws "Access Denied" and I can't sign in my account. But when I close the window, I can use the software as usual.

Is it a bug or something wrong with my account? I have reinstalled Adobe several times but that didn't work.

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General troubleshooting , View PDF , Windows

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New Here ,
Sep 27, 2021 Sep 27, 2021

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Also, I have changed several email addresses and it was useless.

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Adobe Employee ,
Sep 28, 2021 Sep 28, 2021

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Hello,

 

Thank you for reaching out.

 

As you get the Access Denied error message, could you please confirm if it occur when you try to send the document for signature or when you just try to sign in to the application?

Please try signing in to the Acrobat online account using the following link: https://documentcloud.adobe.com and let us know if you get access without any issues.

Share the screenshot of the error message you get when try to sign in.

 

Thanks,

Meenakshi

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New Here ,
Sep 28, 2021 Sep 28, 2021

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Yeah, I can use the cloud service. The software error show this:
[cid:76029424-1886-4862-b5ee-072ce38ccf66]

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New Here ,
Sep 28, 2021 Sep 28, 2021

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