Skip to main content
Participant
January 13, 2017
Question

Account Recovery, Recovery Phone

  • January 13, 2017
  • 1 reply
  • 685 views

I want to input my cell phone number into, and associate it with my Adobe account.

Logged int at accounts.adobe.com, I go to Overview, Security & Privacy, Account Recovery, Manage, Recovery Phone, Add, and input my cell phone number, and click "Text Me".  I am supposed to get a code texted to me, which I then type in to validate my phone number and associate it with my Adobe account.  Every single time I try to do it, it takes 10-15 minutes for Adobe to text me the code, so that by the time I get the text with the code, Adobe has signed me out of my account, forcing me to sign back in, and then go through the entire process again, and this keeps repeating in an endless loop. There does not seem to be a way to get back to the screen where I can input the code that Adobe texted me.

Since Adobe takes so long to text me the code, and since Adobe logs me out before the code arrives, and since Adobe will not let me back to the screen to input the code that finally texted me, I am forced to re-input my phone number, and wait for a new code.

This process continues ad infinitum, presumably until I give up or die.

Any suggestions would be appreciated.

This topic has been closed for replies.

1 reply

~graffiti
Legend
January 13, 2017

This is the user to user forum for the free Adobe Acrobat Reader so we can't really help. Have you tried contacting customer service?

Contact Customer Care

eric_maAuthor
Participant
January 13, 2017

I am referring to Adobe Acrobat Reader DC (for Windows 7), which is free, and for which Adobe tells me there is no support available, except through the forums.  The application itself may not require an Adobe login id, but if you want to Send files to someone, you need an Adobe account, which is where I am having trouble. 

I guess you are saying that my issue is not an Acrobat Reader issue, which I guess is right, but the reason I encountered this issue was in trying to use the Send feature of Adobe Acrobat Reader, so in my mind, it was an Adobe Acrobat Reader issue.

Thank you.

Legend
January 13, 2017

There probably is a better forum - because Send is a separate product in Adobe's eyes and in fact this is really about account management - but I've had many run-ins with Adobe's strange and uncooperative web sites. Even now I have to switch browsers according to which bit of their service I want to use. I have an idea which might work: keep it from logging out. Perhaps open a second tab, and browse around the account stuff until Adobe deign to text you. Then go back to the first.