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stewartl67505638
stewartl67505638
Participant
June 29, 2018
Question

Account Sign-in When Opening a PDF

  • June 29, 2018
  • 1 reply
  • 12480 views

on an IMac running Yosemite (OS 10.10.5). Recently every time I try to open a pdf I get a dialogue box asking me to sign in to my account. Is there any way around this? I find this incredibly annoying. it won't let me proceed without signing in.

This topic has been closed for replies.

1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
July 2, 2018

Hello Stewartl,

Sorry for the delayed response and inconvenience caused. As per the description above, you are getting Account Sign-in prompt when you are opening any PDF in Adobe Reader, Is that correct?

Please reboot the machine once and sign-in with your current Adobe ID(email) and password in Adobe Reader and then try opening PDF files and see if you still get the Account Sign-in pop-up.

Also, check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader.

What is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

Is any other Adobe product is installed and activated on the machine?

Let us know how it goes and share your findings.

Regards,

Anand Sri.

S
squaremeals
Participant
February 12, 2019

I have the same issue.  I have creative suite and the latest version of acrobat.  I regularly use Photoshop, Premiere Pro, After Effects, Dreamweaver, and Acrobat.  About once a month I'm asked to sign in when I open something (I assume that periodically Adobe wants to check that it's me and I have an active account), except almost every time I download a pdf I need to sign in to read it.  Annoying.

T
TRA26165617vtqo
Participant
September 17, 2022

I am also being required to sign in to Adobe when I want to view one of MY pdf documents and I am tired of it - about ready to get rid of adobe - hate to do that as I've enjoyed adobe products for years.  I also used Photoshop Elements, no sign in problem there.  This only began after I paid (to me rather high) the price to be able to do more editing on my pdf docs.  Y'all really need to fix this.


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