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Acesso ao wifi

New Here ,
Jun 26, 2023 Jun 26, 2023

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O meu app do adobe não está acesso a rede mesmo o computador possuindo acessado, gostaria de saber como solucionar este problema, Já tentei ver no firewall, e em outras configurações mas tudo demonstra estar normal.

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Adobe Employee ,
Jun 27, 2023 Jun 27, 2023

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Hi @Antônio Carlo30730363cpvp 

 

Hope you are doing well. 

When you say the Adobe app is not accessing the  network, does this mean it's not connecting to the internet/ 

Do you get any error messages while trying to connect to the network/ How did you recognize that it has trouble connecting to the network? Please elaborate on this a bit more to understand the issue.

Meanwhile, check out some tips and tricks here: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and see if that helps.

 

Thanks,

Akanchha 

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New Here ,
Jun 28, 2023 Jun 28, 2023

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Bom Noite Akanchha,

No momento que tento fazer o login aparece essa mensagem, como a que está em anexo, já tentei fazer as opções que você me solicitou e ainda não consegui resolver. 

Você teria uma outras opção para resolver este problema.

 

Grato,

Antonio.

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Adobe Employee ,
Aug 02, 2023 Aug 02, 2023

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@Antônio Carlo30730363cpvp Sorry for the delay in the follow-up response

 

If you continue to receive the same error, then. 

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader installer from here:

https://helpx.adobe.com/reader/get-started.html

 

Thanks,

Akanchha

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