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Acesso ao wifi

New Here ,
Jul 12, 2023 Jul 12, 2023

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Good afternoon,
My adobe app is not accessing the network even though the computer has access, I would like to know how to solve this problem. I've tried to see in the firewall, and in other configurations but everything seems to be normal.
When I try to log in, this message appears, like the one attached, I have already tried to do other options that are on the site but I could not solve anything.

Grateful,
Antonio.

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Crash or freeze , Windows

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Adobe Employee ,
Jul 13, 2023 Jul 13, 2023

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Hi Antônio Carlo30730363cpvp,

 

Thank you for reaching out, and sorry about the trouble.

 

Please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

If the above suggestion does not work, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat Reader from the following page: https://get.adobe.com/reader/enterprise/.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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