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Csill
Csill
Participant
June 28, 2018
Answered

Acrobat 10 Install Failed During 'Running Package Scripts'

  • June 28, 2018
  • 1 reply
  • 2114 views

I've read others having this issue and am hoping there is an answer. I am running Mac High Sierra (10.13.5) trying to install Acrobat Reader 10. There is no Adobe applications installed on this laptop. I tried running the Adobe Clean Up tool but there is no existing application to remove.

A screenshot of my install logs are below and shows:

"./preinstall: Approval Required: You are about to run this Sudo Command with administrative privileges. Please enter your password and press OK to proceed."

Just before the install crashes, I enter my username and admin password to approve installing the application. There is no pop-up to enter admin credentials when the crash occurs.

Appreciate your assistance!

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Csill,

    Sorry for the trouble you had with the installation of Adobe Reader 10.

    Please reboot the machine and then remove all Adobe Acrobat/Reader folders from the machine that is. from user library and system library(/Library and ~/Library). Reboot the machine again and try to install the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Adobe Reader 10 is an old version and the security patches and updates are no longer available and it may or may not work with the latest version of OS. For detailed information, please refer to Adobe article End of support for Acrobat X and Reader X

    Let us know how it goes and share your findings.

    Regards,

    Anand Sri.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    June 28, 2018

    Hello Csill,

    Sorry for the trouble you had with the installation of Adobe Reader 10.

    Please reboot the machine and then remove all Adobe Acrobat/Reader folders from the machine that is. from user library and system library(/Library and ~/Library). Reboot the machine again and try to install the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Adobe Reader 10 is an old version and the security patches and updates are no longer available and it may or may not work with the latest version of OS. For detailed information, please refer to Adobe article End of support for Acrobat X and Reader X

    Let us know how it goes and share your findings.

    Regards,

    Anand Sri.

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