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Acrobat crashes when trying to edit a fillable-form PDF

Community Beginner ,
Feb 21, 2024 Feb 21, 2024

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I have a user that had been using Adobe Acrobat Reader on a new PC for about a year without issue. A month ago, this user's Adobe Acrobat would crash when attempting to fill in a fillable field in a given PDF. If you leave the PDF alone, it will stay open, but the moment you try to edit it, or fill in a fillable form, Adobe Acrobat crashes.

 

The user is on Windows 11 Pro and on Adobe Reader Version 2023.008.20533. I've tried uninstalling and re-installing Adobe Acrobat, removed all anti-virus, and run the Adobe cleaner/uninstall tool and the issue still persists. If anyone has any insight or advice it is greatly appreciated. I have protected view set to 'OFF' as well, as I noticed that suggestion in a lot of articles that dealt with Adobe Acrobat crashing. If there are log files available, let me know how to provide them or where they are typically stored on a PC. 

 

[moderator changed the subject for clarity: was Adobe crashes...; corrected Adobe to Acrobat in the text; sanitized the topics]

[Moderator moved the thread from Acrobat to the Acrobat Reader forum]

TOPICS
Crash or freeze , PDF forms

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correct answers 1 Correct answer

New Here , Jun 24, 2024 Jun 24, 2024

I have the same issue but discovered something just now, that works at least as a semi-optimal fix.

If I open a file directly from the Windows Explorer, the issue occurs, Acrobat crashes as soon as I click a fillable field. If I however first open Acrobat manually and then open a document (either through the Acrobat UI or the Windows Explorer), I am able to fill the fields without problem.

Acrobat just always has to be open first for some reason

 

I hope this helps someone, at least until theres a f

...

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New Here ,
Feb 21, 2025 Feb 21, 2025

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Yes, the same issue here we need fix for this as soon as possible

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