Acrobat Customization Wizard DC error

Community Beginner ,
May 30, 2022 May 30, 2022

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Hola,

 

No consigo que funcione al aplicación, el primer error dice que falta una dll y si lo pongo me sale otro error. Me pasa en dos equipos, uno con Windos 10 y otro con Windows 11. Gracias.

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Crash or freeze , General troubleshooting , Windows

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correct answers 1 Correct answer

Community Beginner , Jun 06, 2022 Jun 06, 2022

I have foun the solution. I had to install 32bit version of Microsoft Visual C++ 2015 on my Winodws 10 (64bit version)

 

https://answers.microsoft.com/es-es/windows/forum/all/error-de-mfc140udll/274929d5-90e3-4580-8507-79f8afb8a092

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Adobe Employee ,
May 31, 2022 May 31, 2022

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Hello,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader.

 

The issue that you are having trouble with is due to a mismatch in the version of C++ re-distributable files on your system.

 

You can try to repair the files through the Windows logo-> Control panel as shown in the pictures below:

SS_0-1654002372152.png

control panel.png

 

 

You have to go through all the files from 2012 and ahead.

 

Click on change-> It will open the repair wizard-> you need to allow it to proceed. 

 

Once all files are repaired, restart your computer, and the application should open. 

 

Just in case it doesn't, you might want to install a newer version of the files through Microsoft's official link:

MFC140u.dll missing from my computer - Microsoft Community

 

 

Hope this answers your question.

 

Thanks,

Souvik.

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Community Beginner ,
Jun 01, 2022 Jun 01, 2022

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Thanks, but I still get 0xc000007b error.

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Adobe Employee ,
Jun 01, 2022 Jun 01, 2022

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You might want to check this page from Microsoft, which has all the details on the fix for this: 

windows 10 error code 0xc000007b - Microsoft Community

 

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Community Beginner ,
Jun 06, 2022 Jun 06, 2022

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I have foun the solution. I had to install 32bit version of Microsoft Visual C++ 2015 on my Winodws 10 (64bit version)

 

https://answers.microsoft.com/es-es/windows/forum/all/error-de-mfc140udll/274929d5-90e3-4580-8507-79...

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