Acrobat DC Install Fail, Destination Folder Not Empty

New Here ,
Jan 07, 2022 Jan 07, 2022

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I had Acrobat DC on the C: Drive, and removed it. 
Downloaded the Distribution version for Install.
Tried to Install to the equivalent location on D: (I have other apps in Program Files (x86) on D:)

At the Install Verification stage it fails stating that the desitination folder is not empty and 'Please select an empty folder'.
I have been through every possible location I can think of to remove Adobe folders:
C:/Program Files

C:/Program Files (x86)

C:/Program Files (x86)/Common Files

C:/ProgramData
C:/Users/username/AppData/Local
C:/Users/username/AppData/Roaming
As well as anything on the D: drive.
I have tried running the Adobe Acro Cleaner, but it won't run because it says there isn't an instance of it to clean up.
I think the error must really mean something different.
I can't think of anything else to try. Ideas anyone?

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Download and install , Windows

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New Here ,
Jan 07, 2022 Jan 07, 2022

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Don't seem to be able to edit so my D : is coming out as a sad face. D:

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New Here ,
Jan 14, 2022 Jan 14, 2022

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Same problem solved creating installation folder manually (in my case D:\Program files (x86)\Adobe\Acrobat Reader DC\). After that lanched the setup and selected folder and sub-folder.

 

Hope can help You.

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New Here ,
Jan 14, 2022 Jan 14, 2022

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Ah, good plan. Thanks. That crossed my mind, don't know why I didn't try it.
I ended up going to a previous version, which was fine.
Clearly there's a bug in the latest install.

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New Here ,
May 12, 2022 May 12, 2022

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I am having the same issue. How did you go to a previous version?

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New Here ,
May 12, 2022 May 12, 2022

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Found an older version with which the installation does succeed. For other people with the same issue:

https://www.neowin.net/news/adobe-acrobat-reader-dc-202100520058/

 

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