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Participant
January 7, 2022
Question

Acrobat DC Install Fail, Destination Folder Not Empty

  • January 7, 2022
  • 2 replies
  • 13594 views

I had Acrobat DC on the C: Drive, and removed it. 
Downloaded the Distribution version for Install.
Tried to Install to the equivalent location on 😧 (I have other apps in Program Files (x86) on D:)

At the Install Verification stage it fails stating that the desitination folder is not empty and 'Please select an empty folder'.
I have been through every possible location I can think of to remove Adobe folders:
C:/Program Files

C:/Program Files (x86)

C:/Program Files (x86)/Common Files

C:/ProgramData
C:/Users/username/AppData/Local
C:/Users/username/AppData/Roaming
As well as anything on the 😧 drive.
I have tried running the Adobe Acro Cleaner, but it won't run because it says there isn't an instance of it to clean up.
I think the error must really mean something different.
I can't think of anything else to try. Ideas anyone?

2 replies

Participant
January 14, 2022

Same problem solved creating installation folder manually (in my case D:\Program files (x86)\Adobe\Acrobat Reader DC\). After that lanched the setup and selected folder and sub-folder.

 

Hope can help You.

Participant
January 14, 2022

Ah, good plan. Thanks. That crossed my mind, don't know why I didn't try it.
I ended up going to a previous version, which was fine.
Clearly there's a bug in the latest install.

Participant
May 13, 2022

I am having the same issue. How did you go to a previous version?

Participant
January 7, 2022

Don't seem to be able to edit so my D : is coming out as a sad face. 😧