Acrobat DC Reader & Foxit Reader cannot open large PDF files (>100MBytes)

New Here ,
Sep 14, 2021 Sep 14, 2021

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I have a couple of large pdfs, more than 100MBytes in size that will not open in Acrobat Reader DC 
Version: 21.1.20155.433178 or Foxit Reader. They both open fine in Edge/Chrome browsers. 
Acrobat reader intially reports "file is damaged but is being repaired" after open, then after a while reports file is damaged and cannot be repaired. Other but smaller files seem ok in both Readers.

 

Any ideas ? 

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General troubleshooting , View PDF

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Adobe Employee ,
Sep 14, 2021 Sep 14, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you are unable to open the large size PDF file on Acrobat Reader DC.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network drive, please download it to your computer first and then try to open it and check.

 

We see that you are using quite an old version of Acrobat Reader DC application, a new release is now available for version 21.07.20091. Please try to update the application form the help menu and reboot the computer once and see if that helps.

 

Also, web browsers use their own PDF mechanism to display and render the PDF files and they are not Adobe dependant.

 

Hope this information will help

 

Regards

Amal

 

 

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New Here ,
Sep 22, 2021 Sep 22, 2021

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This issue is a unique behaviour with these two large pdfs, which are over 100MBytes in size, other smaller pdfs open fine.

I am limited in terms of later versions that can be installed by my corporate IT team, they provide versions sometime after the release from Adobe after they have been checked out by our IT dept. I am now running 21.5.20058.441104 which still has this issue.

Regards

Tony

 

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Adobe Employee ,
Sep 22, 2021 Sep 22, 2021

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Hi Tony,

 

Hope you are doing well and sorry to hear that.

 

What happens when you try to to open the large PDF files? Do you get any error message? If yes, please share the screenshot of the same for a better understanding.

 

Also, please share the affected PDF file so that we can check it at our end.

 

Regards

Amal

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