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rcaf911
rcaf911
Participant
January 13, 2017
Answered

Acrobat DC - Unable to read memory

  • January 13, 2017
  • 4 replies
  • 27231 views

I scanned three separate documents as I have numerous times in the past, however, this time, I received the following error message when I tried to access the PDF File: (I could see the file but then received the error message and was basically kicked out of the Documents.

I am running WIndows 8.1 64 bit

Error Message Received on opening each of the three documents:

"AcroMissingCompWClass at 0x586e525c referenced  memory at 0x00000000. The memory could not be read."

Appreciate any assistance on this. I actually removed and re-installed the application and still receive theerror message.

    This topic has been closed for replies.
    Correct answer rcaf911

    I'm still battling with the same problem, i.e. when opening Adobe Acrobat Reader DC programme or a pdf, after a few seconds (during which I can actually see the open pdf displayed!) I have had the same error messages as OP and the other poster at different times:

    "AcroMissingCompWClass at 0x586e525c referenced  memory at 0x00000000. The memory could not be read" and

    "The instruction at 0x5fa6525c referenced memory at 0x00000000. The memory could not be read"

    I've uninstalled, downloaded & reinstalled from scratch, repaired the programme through Control Panel & also through the Reader programme itself

    tried restoring an old version of Reader but same thing happened

    It seems this forum may only receive occasional attention from Adobe staff & is mostly peer to peer support

    There are others who have the same problem in the last few days and have posted on the other thread I referred to before ... but there doesn't seem to be anyone coming forward with help

    In the hope of provoking some response from someone who can shed light, here's info about my system, hardware etc., as advised for forum posts:

    Adobe Acrobat Reader DC version 15.023.20053

    Windows 7 Home Premium Service Pack 1

    AMD Athlon

    2GB RAM

    32-bit OS

    ATI Radion HD3200 Graphics

    Please ... any help would be very welcome


    So after more frustration, no help or suggestions other than doing exactly what you did, I finally dumped Acrobat Reader DC totally and went on a search through Explorer. I looked for older versions of reader and finally was able to download Adobe Reader X1 and held my breath........ I am happy to report, I can now open all (any) of my PDF files and there are no errors.....

    Now the difference between our systems is obviously the OS, I am running Window’s 8.1 64 Bit Version and you Win 7 SP 1 (curious why you have only loaded SP1?) This is the link I used to download the Version X1. ( http://supportdownloads.adobe.com/thankyou.jsp?fileID=5519&ftpID=5507 ). CAUTION*** Ensure you remove any copies of Reader you might already have on your system prior to initiating the download.

    Hope this helps and hopefully, some day, Adobe might kick in and explain to all of us who have experienced (apprears to be a lot!) the AR DC memory errors, why.... and perhaps provide a fix.... if they are trying to sell this as the “latest and greatest” then they should also provide reasonable support.

    Take care;

    Rick

    4 replies

    R
    reseracher
    Participant
    January 24, 2017

    Problem is now resolved. Thanks to Ashu and all at Forum who have actively participated in solving the problem. Thanks...suraj

      M
      manuelm23390488
      Participant
      January 17, 2017

      Thanks!  I was getting the same error with Acrobat DC no matter what I tried.  But then after installing Adobe Reader XI on my Win 8, it works without getting the error.

      M
      margoth94737630
      Participant
      January 13, 2017

      I seem to have joined the club ... unable to open any adobe files today after it was working fine yesterday

      The file opens initially and then the error window (as with OP and reseracher) opens and clicking OK does what it says, i.e. just shuts the whole programme down

      I've uninstalled and reinstalled but problem persists

      I found this thread which looks helpful but it's from Nov 2015 so the link may be to out-of-date assistance ... ?:

      Unable to open PDF files with DC - memory error

      and unfortunately there's no response to indicate whether it worked, although I think it was marked solved in some way

      Any help gratefully received

      R
      reseracher
      Participant
      January 13, 2017

      i have got same problem and similar other as follows and i re installed Reader DC but problem not resolved. there is also no phone technical support from Adobe and therefore unable to contact Adobe for any technical support.

      "The instruction at 0x5fa6525c referenced memory at 0x00000000. The memory could not be read.

      Click on OK to terminate the program"

        rcaf911
        rcaf911Author
        Participant
        January 13, 2017

        I can find no contact for Tech support either and this is really annoying!! I did send one of the scanned (PDF) Docs to my better halves tablet and she was able to open/view with no error messages. This leads me to believe it is a problem with my laptop but not being a "guru" I have no idea on how to fix it. I did same as you, deleted and reinstalled and I still get the error message...... Appreciate anyone out there that could help figure this out. I have a lot of PDF Files that I maintain and with this error, I can't really get at any of them.

          M
          margoth94737630
          Participant
          January 16, 2017

          I'm still battling with the same problem, i.e. when opening Adobe Acrobat Reader DC programme or a pdf, after a few seconds (during which I can actually see the open pdf displayed!) I have had the same error messages as OP and the other poster at different times:

          "AcroMissingCompWClass at 0x586e525c referenced  memory at 0x00000000. The memory could not be read" and

          "The instruction at 0x5fa6525c referenced memory at 0x00000000. The memory could not be read"

          I've uninstalled, downloaded & reinstalled from scratch, repaired the programme through Control Panel & also through the Reader programme itself

          tried restoring an old version of Reader but same thing happened

          It seems this forum may only receive occasional attention from Adobe staff & is mostly peer to peer support

          There are others who have the same problem in the last few days and have posted on the other thread I referred to before ... but there doesn't seem to be anyone coming forward with help

          In the hope of provoking some response from someone who can shed light, here's info about my system, hardware etc., as advised for forum posts:

          Adobe Acrobat Reader DC version 15.023.20053

          Windows 7 Home Premium Service Pack 1

          AMD Athlon

          2GB RAM

          32-bit OS

          ATI Radion HD3200 Graphics

          Please ... any help would be very welcome

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