Skip to main content
K
Kul5CC6
Participant
May 28, 2021
Question

Acrobat DC

  • May 28, 2021
  • 1 reply
  • 511 views

anytime my computer restarts or by accident I am logged out of adobe DC - I am not able to use the editing functions. It keeps asking me to download adobe again...it's like it signs me back in automatically but doesn't give me the editing functions and thinks I need to download again...?

thanks for any assistance.

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 1, 2021

Hi Kul,

 

Hope you are doing well and sorry for the trouble. As described you are not able to use the editing functions. It keeps asking you to download Acrobat again

 

I have checked the Adobe account linked with the email you are using on this community and found that you have an active subscription of Adobe Acrobat Pro DC. 

 

Please make sure you are logged into Adobe Acrobat pro DC (Paid Subscription) and not Adobe Acrobat Reader DC (Freeware application). Logout of the application and reboot the computer once and login to Adobe Acrobat Pro DC  using the same Adobe ID and password and check.

 

Also make sure that you have the latest version of Adobe Acrobat DC installed. Go to Help > Check for updates and reboot the computer

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices