Acrobat does not print the bottom part of all text lines in a PDF file

[Mauro5E23]

I have a secure PDF file and when I load it in to Acrobat and try to print it the print-out comes out with the bottom third of all text lines missing. It ony happens with this file while other PDF files print out Ok. I can also print the file successfully if I load it in to MS Edge or Chrome. It seems to be a specific issue with Acrobat and this file. I spoke to Adobe Support about it but in the end they suggested posting the issue here.

Any thoughts anyone?

Thanks.

[try67]

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version? Can you share the actual file with us?

You can attach it to the original message using the tiny paperclip icon at the bottom when you edit it, or upload it to a file-sharing website (like Dropbox, Google Drive, Adobe Cloud, etc.), generate a share link and then post it here.

[Mauro5E23]

Hi Try67

Thanks for your interest. The answers to your questions are:

(1) Current version of Adobe Acrobat Reader (Version 2020.013.20074).

(2) OS is Win7 Version 6.1 (Build 7601: Service Pack 1)

(3) Unfortunately I cannot attach a copy of the actual file as it contains personal information. However I have attached an image of the last page of the file which shows the issue. I hope that helps. I could not see how to attach it to the original message as you suggested.

[try67]

That's very very strange. Do you know how the file was created? From which application?

[Mauro5E23]

I don't know how the file was created. It is an insurance certificate for my motor vehicle so it was sent to me by an insurance company.I haven't contacted them about the issue but I doubt I would get very far if I did.

[JR Boulay]

In the Print dialog box, be sure to tick the "FIT" option.

[Mauro5E23]

Hi JR

Thanks. "Fit" option was selected but the problem still occurs.