Acrobat has been crashing recently when I open a PDF

Question

I have only recently (and on multiple PCs) had an issue with Acrobat Reader viewing PDF. I have installed and re-installed Acrobat Reader with no improvement.

Even viewer shows:

Faulting application name: Acrobat.exe, version: 25.1.20435.0, time stamp: 0x67d2292d
Faulting module name: windows.storage.dll, version: 10.0.26100.3624, time stamp: 0xb11ef560
Exception code: 0xc0000409
Fault offset: 0x0000000000632fec
Faulting process id: 0x18CC
Faulting application start time: 0x1DBA6E76E2568CD
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\WINDOWS\SYSTEM32\windows.storage.dll
Report Id: 89565edd-d815-483d-b53c-e6109b5e0bd5
Faulting package full name:
Faulting package-relative application ID:

gauravs43202023 · Answer

Hello Swinster,

Thanks for reporting the issue.

Can you please share the crash logs with us ??

Pls follow the steps mentioned in https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

Go to section Collecting logs when Acrobat/Reader crashes -> On Windows ->

Using Windows error reporting to collect Acrobat/Reader crash dumps

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