Skip to main content
A
avia96436599
Participant
August 8, 2018
Question

Acrobat lists previously-deleted printers

  • August 8, 2018
  • 4 replies
  • 15720 views

Network printers which have been updated out of existence still appear (as default), for some reason adobe runs its own printers cache, no apparent way to clear it.

1.Where does it pull its printers lists? (and default printer for that matter)?

2.How do I clear it?

Along with the protected mode issue this is a nightmare for us, please help.

Thanks in advanced!!

4 replies

J
Jill2309863891f0
Participant
February 10, 2022

Since Adobe can't be bothered to resolve this, here's how you remove the deleted printers (you'll need admin privileges):

 

1. Open registry editor, by pushing Windows Key and 'r', and then entering "regedit" into the field.

2. Navigate to Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers

3. Right click on the deleted printers, and click delete to banish it for good.

    B
    BGDDYPJ
    Participant
    February 10, 2022

    Not all heros wear capes... Thank you!!!

      S
      Scott22208031dta0
      Participant
      December 12, 2021

      Do you know if you still have any print jobs in the old printer's queue (either partially complete or otherwise pending)?

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      October 12, 2018

      Hello Avia,

      We're sorry for the trouble you had, what is the dot version of Adobe Reader installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

      Is it a Mac or Windows machine and what is the version?

      Have you tried removing Adobe Reader using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and with the latest version of Adobe Reader 19.008.20074

      Let us know how it goes with the latest version and share your findings.

      Thanks,

      Anand Sri.

      A
      Anonymous
      October 12, 2018

      In the absence of any way to get support from Adobe for what is a serious bug, can Adobe suggest why any of us should use their products at all!

      Alternatively perhaps one of those responsible for this bug could actually deign to talk to us and let us have a solution.

      Irritated of Essex!

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      October 12, 2018

      Hello Donchik,

      I am sorry for the trouble you had, Adobe Reader is a free software and the support is only available on Forums. If you are facing the above-mentioned issue, please try with the latest patch of Adobe Reader 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products and share your findings so that we can investigate more and assist you in a better manner.

      If you have a different query, please share detailed information, we're here to help.

      Regards,

      Anand Sri.

      A
      Anonymous
      October 12, 2018

      Hello Donchik,

      Thank you for sharing the details. have you tried removing the old printers from the PrintManagement and see if this brings any difference.

      For testing purpose, create a test user profile with full admin rights and check.

      Thanks,

      Anand Sri.


      Hello Anand,

      I have looked under the administrative tools and the print manager does not report the old printer. As I indicated Windows has deleted the old printer, it appears to be exclusively an issue with the Reader keeping a cached copy.

      Cheers,

      D

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices