Acrobat opens on its own

Forum|Forum|8 years ago
June 29, 2017
26 replies
29077 views

I have Adobe Acrobat Reader DC 2017 Release Version 2017.009.20044 on a Windows 7 computer. Every day or every other day I notice that Acrobat starts to open all by itself usually while I'm entering data into an Excel spreadsheet or something. This does not happen on start up but what appears to me to be at random times throughout the day. And twice it tried to open with a window that asked if it was OK for Adobe to make changes to my computer. This was strange as I was doing nothing with PDFs, Adobe, Acrobat, or any other thing that is even remotely connected to Adobe in any way. Is there any way I can stop this from happening?

Correct answer GoombaGurl

Even Uninstalling Adobe Acrobat with creative cloud and then reinstalling it didn't install the update. People have to find a niche tab in a menu that's inside AA in order to fix it. Well...

Thank you for going through all that hassel. My Adobe Acrobat is probably fixed, only time will tell. Other people who come across your efforts are sure to find resolution.

Thank you 🙂 I hope so. It's almost 24 hours and no random open up. So seems to be working. I think the update may have corrupted a file in the %appdata%/folders and by deleting them and opening Acrobat, it forced the program to redownload or build the necessary files (this is usually the case) that are updated.

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corys80498605

Participant

This has been happening to me too. Just randomly. When I checked my user login items, there was an item named adoberesourcesynchronizer. After a bit of research, I determined I didn't need this, removed it from the list, and also quit the task in task manager. After quitting the task in task manager, Acrobat quit itself. Hopefully this has solved the problem, and if not I'll follow up here.

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Nemothe1st

Participant

I just quit the task. I'll hopefully this works for me. Thank you!

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Nemothe1st

Participant

Glad I finally found a thread describing the issue. This problem has started recently. When ever I wake my Mac, Adobe Acrobat opens, loads and immediately closes. I didn't pay any mind at first, but it started happening ever day. It made me think it was some type of virus. (I used to have a PC and have had viruses that acted the same way)

I would appreciate it if Adobe would reply to the issue at hand. Removing from login is not a solution. I already have it removed, it still happens.

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midnightbrewer

Participant

I appreciate everybody's frustration (it's happening to me, too), but Adobe asking you troubleshooting questions to see if it resolves the problem is how they begin to resolve the problem and track down a common cause. Software in the wild behaves differently than in the developer's lab - that's just the nature of the beast.

You're paying for them to run this forum and to try to help you. If you don't answer their questions, that's just cutting off your nose to spite your face.

I had a different, mysterious login item with an Adobe Acrobat icon and also called "synchronizer" (I forgot the full name because I removed it before making a note, my bad. "Adobe Service"? "Adobe Item"?

Incidentally, Adobe Acrobat DC is a stinking pile of garbage on many levels. Being forced to use it is bad enough. Being forced to close it because it feels like launching itself is just adding insult to injury.

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ThreeTrinitys

Participant

As I work closely with software engineers I am completely aware of how developing and troubleshooting works. How really frustrating it can be. So, basically I agree with what you are writing. But there is no need to protect the staff here or Adobe, at least. It’s not only about their products but how they take care of the problems people have using their software. That’s something completely different. You will notice that their last answer to this topic was about a month ago! All questions have been answered and do not point to the core of the problem. And no solutions have been suggested (for the record: the topic was opened in summer 2017).

As a professional graphic designer I have to use Adobe software due lacks of good alternatives, and I use it for ten years now. I already paid for it during my time studying design when most others used cracked software. But what I see over the last years of how Adobe developed Indesign, Illustrator or Photoshop was more and more focused on newer, better functions — not better functionality and usability. Just one example here: the inconsistent hotkeys within the applications.

I really am willing to help them as I know this is the best and easiest way to solve the problem. But for that I’d like to see that somebody cares about my issue. And that Adobe finally start to see their software from a user’s point of view.

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deborahw84435841

Participant

Yes - same issue. Not in login items. Mac with latest CC installed. Adobe sort it and don't ask us to log it for you. This is an issue you need to resolve off your own back. That's why we have to keep paying the money every month.

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ThreeTrinitys

Participant

Same problem here with Acrobat Reader DC 19.10.20064.311007 on macOS 10.12.6. No login item is in the list.

Happens lately and is very annoying. I just discovered this thread here and I’m not surprised that Adobe knows this issue for about half a year and didn’t serve an update so far.

For me, paying a monthly fee (that is incredible high compared to similar software solutions used by software engineers, by the way) means fast and quick updates and hasslefree software. Please keep in mind that most of us use your products to earn money for a living.