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Will Kinser
Participant
September 27, 2023
Question

Acrobat Pro crashes everytime I try to zoom since the last update.

  • September 27, 2023
  • 4 replies
  • 2493 views

I have uninstalled and reinstalled the program 3 times. Nothing has changed in my work flow other than the fact I updated Acrobat. I work with large print pdf's, and it has always been a bit slow when I used the hand tool to move around but zoom has never been an issue. Now I can neither zoom or sroll over the page to try to look at my work in detail. 

 

Please advise

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    4 replies

    christiang20004920
    christiang20004920
    Participant
    February 7, 2024

    This is rediculous, I have reinstalled dozens of times. I have to use the latest version as I have dependant plug ins.

    It will not zoom in without crashing on any pdf larger than about 1mb.

    Not only does it crash, it looses all my quick tools which I then have to re-apply.

     

     

      C
      Cameron25169607fgip
      Participant
      August 28, 2024

      Same issue here. Zoom in and drawings flickers. App freezes each day after machine wakeup

      First time Ive ever had problems with Acrobat. Started a couple of months back

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      September 3, 2024

      Hi Cam_DI,

       

      Thank you for reaching out.

       

      As you are experiencing issues with the application, please try the troubleshooting steps suggested in the following help document: https://adobe.ly/3z4zDDG. 

       

      If the issue still occurs, try reinstalling the application using the following steps:
      -Remove the application and run the cleaner tool (https://adobe.ly/3TdAuc8).
      -Reboot the machine
      -Install Adobe Acrobat from the following page: https://adobe.ly/3Teb2D7.

       

      Let us know how it goes.

       

      Thanks,

      Meenakshi

      D
      DeviousDan
      Participating Frequently
      January 23, 2024

      Also the same, and the issue still exists, months later. And i'm paying for this???? Its fuϲkeᴨ atrocious.

       

        M
        Mike P VN
        Participating Frequently
        October 10, 2023

        Having the same issue. Either just trying to zoom or using the "Zoom to selected area" tool (marquee zoom) it crashes ever since the update. Why Adobe gotta be turning their perfectly good products into POS lately??

          M
          Mike P VN
          Participating Frequently
          October 10, 2023

          Running on Mac OS Monterey 12.4, btw...

            W
            Will KinserAuthor
            Participant
            September 27, 2023

            Update: I found a workaround. Just uninstalling the latest Acrobat pro and then downloading and installing the 2017 version of Acrobat Pro which still works perfectly fine for what I am doing. Jeez what a mess Adobe.

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