Skip to main content
T
Tanya S
Participant
November 22, 2021
Question

Acrobat Pro DC can't open even small files and freezes at 'Content Preparation Progress'

  • November 22, 2021
  • 1 reply
  • 2936 views

I can't open even small pdf files, Acrobat freezes at 'Content Preparation Progress'. Really, REALLY frustrating, I have never had any problems with previos versions. I tryed 'repair acrobat installation' three-four times, I untick 'enable enhanced security' in preferences all in vain. Please help.

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 22, 2021

Hi Tanya

 

Hope you are doing well and sorry for the trouble. As described, Acrobat Pro DC can't open even small files and freezes at 'Content Preparation Progress'

 

Would you mind sharing the version of the Acrobat Reader DC you are using? To check the version go to help > About Acrobat and make sure you have the recent version 21.07.20099 installed.

 

Also go to Edit (Win), Adobe Acrobat (Mac) > Preferences > Reading > Under page vs document, Select 'Only read the currently visible page' > Click OK and reboot the application and check.

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

T
Tanya SAuthor
Participant
November 23, 2021

Hi Amal

 

Thank you for following up.

Yes, I have the most recent version 21.07.20099. I have selected  'Only read the currently visible page' and reboot but still haveing problems. 

I can't open any one page PDF documents derived from architectural drawings without freezing the application. I had to install an alternative reader. To be honest i could do without the fancy tools as long as the app is doing its prime function; reading pdfs.

Could I install a previos version? I have never had problems before.

 

Regards

Tanya

T
Tanya SAuthor
Participant
December 1, 2021

Hi Tanya

 

Thanks for sharing the logs in the private message, w have shared the same to the engineering team for review.

 

We will share the update as soon as we will hear anything from them.

 

Regards

Amal


Thank you Amal.

I do appreciate you following the matter up and your prompt responces. Thank you

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices