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Patrick27903716zfji
New Participant
January 27, 2023
Question

acrobat pro has all the tools greyed out

  • January 27, 2023
  • 1 reply
  • 4192 views

hi team

when ever the acrobat pro opens a pdf document. all the tools are greyed and not accessible and cannot close the document unless i exit the acrobat pro app. 

using window 10  v. 21H2

    This topic has been closed for replies.

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    January 31, 2023

    Hi Patrick27903716zfji,

     

    Thank you for reaching out.

     

    As the tools are greyed out and not accessible, please confirm if you are referring to the tools under the Tool tab in the application.

    Try preparing the installation of the application. Go to Help > Repair installation. 

    Also, check if the application is updated to the latest version.

    Share the current application version number with us and the screenshot of the tools.

     

    Let us know if the issue is already resolved.

     

    Thanks,

    Meenakshi  

    P
    Patrick27903716zfjiAuthor
    New Participant
    January 31, 2023

    hi meenakshi 

    actually all tools are greyed out, and i cannot even open the pdf, 

    in order to open the pdf  i would have to click the pdf doc itself to open it to acrobat pro. 

    and i cannot close the pdf doc either,  i would have to exit the acrobat in order to close the doc. 

     

     the version is  2022.003.20314 

    new as  i just downloaded from adobe. 

    and tried the repair and did not work. 

     

    jane-e
    jane-e
    Community Expert
    February 1, 2023

    @Patrick27903716zfji 

     

    Close the Edit PDF toolbar by clicking the Close button to the far right. It appears that you have opened an official PDF that cannot be edited, so those commands are not available to you.

     

    Can you go to File Menu > Document Properties > Description tab and show us a screenshot of that dialog?

     

    You can also post the link to U.S. Customs and Border Protection where you got the PDF so we can look at it.

     

    Jane

     

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