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Patrick27903716zfji
Participant
January 27, 2023
Question

acrobat pro has all the tools greyed out

  • January 27, 2023
  • 1 reply
  • 4278 views

hi team

when ever the acrobat pro opens a pdf document. all the tools are greyed and not accessible and cannot close the document unless i exit the acrobat pro app. 

using window 10  v. 21H2

    This topic has been closed for replies.

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    January 31, 2023

    Hi Patrick27903716zfji,

     

    Thank you for reaching out.

     

    As the tools are greyed out and not accessible, please confirm if you are referring to the tools under the Tool tab in the application.

    Try preparing the installation of the application. Go to Help > Repair installation. 

    Also, check if the application is updated to the latest version.

    Share the current application version number with us and the screenshot of the tools.

     

    Let us know if the issue is already resolved.

     

    Thanks,

    Meenakshi  

    P
    Patrick27903716zfjiAuthor
    Participant
    January 31, 2023

    hi meenakshi 

    actually all tools are greyed out, and i cannot even open the pdf, 

    in order to open the pdf  i would have to click the pdf doc itself to open it to acrobat pro. 

    and i cannot close the pdf doc either,  i would have to exit the acrobat in order to close the doc. 

     

     the version is  2022.003.20314 

    new as  i just downloaded from adobe. 

    and tried the repair and did not work. 

     

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    February 1, 2023

    hi jane

    that is the correct document, but i have another adobe that is working correctly and the adobe app informs that the document cannot be edited. 

    but the adobe app with the issue cannot even open the document with the open command as it is greyed out.

    so i believe there is an issue with the other adobe app 

     


    Hi @Patrick27903716zfji 

     

    You can't edit it because it was created in LiveCycle Designer. You have your Edit toolbar open and you need to click the Close button on the right.

     

     

    You should be able to fill it out with the Selection tool.

     

    I have it open on my iPad now. On an iPad or mobile phone, I can't even fill out the form because it was created in LiveCycle.

     

    It's the Department of Homeland Security, not you. We see this all the time with Live Cycle forms. It's reached End Of Life and has been replaced by Adobe Experience Manager. 

    https://helpx.adobe.com/support/adobe-livecycle-end-of-core-support.html

     

    Jane

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