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idans12370186
Participant
July 16, 2023
Question

Acrobat pro stuck in a 'spinner' state after opening

  • July 16, 2023
  • 1 reply
  • 574 views

After a few seconds of opening Acrobat, the software starts a spinner that cannot be removed. Even after waiting a while, nothing is loading, and it seems stuck. I already tried to re-install Acrobat, and it is still doing it. I am using Windows 10.
Please help. Thank you!

 

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
July 17, 2023

Hi idans12370186,

 

Thank you for reaching out.

 

Please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html.

If the above suggestion does not work, try reinstalling the application using the following steps:
- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install Adobe Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

 

If the issue still occurs, let us know.

 

Thanks,

Meenakshi

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