Acrobat Pro XI 11.0.3 not recognising email client

[Guest]

Windows 8

Office 2013

Acrobat Pro 11.0.3

Error: "Either there is no default mail client or the current mail client cannot fulfill the messaging request.  Please run MS Outlook and set it as the default mail client etc."

I've confirmed Outlook in default prog', I've tried the various registry hacks and also deleated MSMAPI32.DLL.

This error appeared after updating Office 2013 and Acrobat Pro 11.0.3.

A fix would be appreaciated.

Thank you.

[stevengotts]

this should be fixxed. Im begining to think Adobe contracts their software to third parties and a fix would cost them money or have we considered microsoft pays to be the default email in Acrobat?

[Guest]

Go to Control Panel

Double Click on Internet Options

Click on Program tab

Click on Set Program tab at bottom of box

Click on Set Program Access and computer defaults

Click on the drop down arrows on the right side of box by Custom

Click on your email program you want to use

Hit OK

Restart Adobe

Try to send an email through Adobe and it should open the right one now.

[Guest]

Turns out the fix is super easy;  Somewhere buried in these posts is a similar question with older versions.  Please note this is a fix, not a work around.

1.From the toolbar select <edit> the <preferences>
2.Then select <e-mail accounts>, <add account, other>
3.Enter in your Outlook or other e-mail account information.
4.You should see two accounts now.
5.Click to make the “new” account the default.

Now if you select send from the file drop down, select the ORIGNAL account, such as Outlook, and magically, Outlook will open a blank e-mail with the attachment already included.

[dgnfly]

Good for emails with POP3 and IMAP but not sure of these details with Exchange so I can't get this to work for me. Besides, the default option is to use the default email programme (and email account) so this shouldn't really be necessary unless you want to choose between accounts. Either way, it the programme just opened with Outlook, I'd be able to choose which account I wanted to send from in any event. So workaround / fix - I think it's a good workaround for those with these kind of accounts (it's designed for webmail use)

[Guest]

Well, I've been working on this one for a while know.  My PC is a Windows 8.1/64 with Office 2013/64 and Acrobat XI Pro and Reader.  I found my previous post was not correct for all situations.  This one may be overkill, but it fixes other apps that link into Office as well.  At least I know this one works, but is a pain to do.

Quickly, I think, Windows 8/64 and Acrobat/Outlook don’t work well due to the Microsoft streaming Office 64 bit installation.  I didn’t have time to test this fully, i.e. installing Office 2013/32 by streaming it vice the install.  But if you surf the Microsoft forums you will find multiple recommendations to NOT use Office 64, and instead use the 32 bit version.  Who’s going to write a Word doc over 4GB anyway?

It looks to me to be a Windows Office 2013 issue called “click-to-run”.  Per Microsoft “Click-to-Run is a new way of delivering and updating Microsoft Office to broadband customers using Microsoft virtualization and streaming technologies”.  Cool.  Anyway I got my Windows through the HUP program, so it was a streaming download.  Same probably as Office 2013 365.  So here is what I found.  The streamed version is not the same as installing from an actual Office CD or ISO.  Don’t use the streamed version.  Download the full Office applications from Digital River (among others).  If you streamed your Office for the 32 bit version you’re probably (?) OK.  In the HUP starter app you will see your software key embedded in the file name.  Cut and paste for later, and when you’re asked to activate use the key option and not the user name option.  FYI – The Office 64 and 32 bit versions use the same key.

I uninstalled all my office apps with “Revo Uninstaller” because it just works better.  Uninstalled Acrobat XI Pro as well.  Reinstalled the 32 bit version of Office and reinstalled Acrobat.  Checked the registry with RFA and all those CLSID & COM error were gone.  If you do a registry scan before fixing you’ll see an error for every single Office 2013 reference, not just Outlook.

So right now I can say I tried the other options people have posted without 100% luck.  Try them first.  They didn’t work for me.  Mine is taking a baseball bat to it all, but for me, every single thing works fine now.

[dgnfly]

Not withstanding the ability to run Acrobat with the 32Bit version of Office installed, I'm still hugely disapointed by Acroboat, especially considering the price. PDF Exchange is much easier to use, more feature packed (except for Forms / EchoSign) and works seamlessly with Office 64Bit (whether DVD install, 365 or other Click-to-Run varieties. It gives the option to use Outlook, or other webmail services and requires no additional setup. Why Adobe can't manage to achieve this simple aim is beyond me. They are a huge company, who specialise in producing some incredibly powerful software, so I'm confused as to why they seem unable (or unwilling) to integrate their flagship product with 64Bit versions of Office. They have 64Bit versions of just about everything else, so why not Acrobat. No excuse as far as I'm concerned and I don't believe it's a Microsoft issue afterall, given other software companies seem to be able to integrate with Outlook perfectly well.

[wmrporter]

I never want to use either Acrobat Pro XI or Acrobat Reader XI to send an email, because I use multiple e-mail accounts.  It's easy to disable this feature completely.

Simply rename the plugin files from "sendmail.api" to something else, such as "sendmail.oldapi".  It's important to change the filename extension to something Adobe cannot recognize.  These files are located in C:\Program Files\Adobe\ subdirectories on a 32-bit machine and are located in C:\Program Files (x86)\Adobe subdirectories on a 64-bit machine.

This prevents either Adobe product from hanging on startup when they try to load all the plugins and disables e-mail sending from within the Adobe products completely.

Now you have to sve your files and attach them manually to e-mails using your e-mail client, but that's just prudent practice anyway—you do want to verify that you are sending the correct attachment befor you click on "Send", don't you?

[dgnfly]

Hi 50. wmrporter

Notwithstanding your comment about using multiple email accounts, if Acrobat could integrate with Outlook (like PDF Tools can) then you can select which email account you want to send the file from within Outlook (including Outlook Live) - thus I still maintain that a company like Adobe really ought to be able to include this feature in their software (they're a massive software company, so this should be child's play). It's simply not convenient to have to go to the file location and attach from there (although I agree it is possible). It's also possible to open and check the file from Outlook attachment, before sending so either way, I'm afraid I can't buy into your particular logic. Of course, if you're comfortable with that, then fine, but the majority of 'power users' prefer to be able to send files from within the programme, whether Office, Acrobat, or any other programme. Acrobat is in it's 11th reincarnation so surely this should have been sorted by now. I just can't find any excuse for it.

[johnf59683923]

Hi,

I have Adobe XI Pro running on Windows Server 2008 R2. The user is launching PDF file from outlook and he does a stamp on the PDF file. After he does the stamp on the PDF file, he closes the PDF file so that he could send that file or he could save it. At that time his Adobe crashes with the following error message. Any idea,  why this could happen?

Log Name:      Application

Source:        Application Error

Date:          5/3/2016 1:52:58 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      BA002WIN2K8.ABC.COM

Description:

Faulting application name: Acrobat.exe, version: 11.0.0.379, time stamp: 0x505fd1ce

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0xaa461820

Faulting process id: 0x5994

Faulting application start time: 0x01d1a57c176f6ef4

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe

Faulting module path: unknown

Report Id: 03982d4c-1171-11e6-8365-005056b76ffa

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-05-03T20:52:58.000000000Z" />

    <EventRecordID>260748</EventRecordID>

    <Channel>Application</Channel>

    <Computer>DC02XASSTP001.RSACFamily.com</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Acrobat.exe</Data>

    <Data>11.0.0.379</Data>

    <Data>505fd1ce</Data>

    <Data>unknown</Data>

    <Data>0.0.0.0</Data>

    <Data>00000000</Data>

    <Data>c0000005</Data>

    <Data>aa461820</Data>

    <Data>5994</Data>

    <Data>01d1a57c176f6ef4</Data>

    <Data>C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe</Data>

    <Data>unknown</Data>

    <Data>03982d4c-1171-11e6-8365-005056b76ffa</Data>

  </EventData>

</Event>

[phillipz39544689]

when using adobe xpro 10 suddenly could not scan and email within adobe and found that in office 2016 that adobe cannot recognise the 64 bit version of office so I removed then reinstalled the 32 bit version of office (outlook 2016) now works perfectly. adobe do not have an update for thier software xpro to recognise the 64 bit version . No help from adobe , they must know this but remain tight lipped so you go nuts trying work it out yourself , all about getting you spend more money to upgrade a newer program