Acrobat Reader 11 closes immediately, won't open pdf's

New Here ,
Sep 07, 2013 Sep 07, 2013

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Just reformatted mioy computer and upgraded to Windows 7 Ultimate, now I cannot open PDF's - the reader closes immediately - doesn't open the PDF at all.  I can't even open Reader XI by itself.  I tried uninstalling and rolling back to Reader 10... same result.  Uninstalled that and installed verion 9.0.  Same result.  I have not installed XI again, but still cannot open PDF's.  I bought and intalled Office 2013 when I restaged.  Nothing else is on my computer yet except Avast antivirus and firewall, skype, IE 10, and google chrome.  Any ideas??

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correct answers 1 Correct answer

LEGEND , Sep 07, 2013 Sep 07, 2013

You can try using Windows Explorer to navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement

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LEGEND ,
Sep 07, 2013 Sep 07, 2013

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You can try using Windows Explorer to navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement

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New Here ,
Sep 07, 2013 Sep 07, 2013

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That worked!  Thank you!!!!

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New Here ,
Feb 13, 2015 Feb 13, 2015

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I tried this and mine still doesn't work.. please help me thanks.

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LEGEND ,
Feb 13, 2015 Feb 13, 2015

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We may be able to help you if nyou provide full details of your nspecific problem. If the problem is different from the one in the initial post, please open a new thread.

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New Here ,
Feb 13, 2015 Feb 13, 2015

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I did open another thread elsewhere yesterday... but now I can't seem to find my thread that I started!

I got reader xi.. windows 7.. I tried all the solutions you all suggested.. the eula method too..

I try and open up a pdf from windows live mail or a browser and it opens and closes by itself immediately.  Please help.  Thanks.

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LEGEND ,
Feb 13, 2015 Feb 13, 2015

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Did you also try disabling Protected Mode?

P.S. this is the only thread that you started under this user ID.

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New Here ,
Feb 13, 2015 Feb 13, 2015

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yes I already tried disabling protected mode yesterday.. didn't fix it.

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LEGEND ,
Feb 13, 2015 Feb 13, 2015

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My mistake: you started https://forums.adobe.com/thread/1706202

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New Here ,
Feb 20, 2016 Feb 20, 2016

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Thanks for your help.

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New Here ,
Aug 08, 2021 Aug 08, 2021

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This advice is outdated and no longer works. What is the updated solution?

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LEGEND ,
Aug 08, 2021 Aug 08, 2021

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Well, Reader XI itself is outdated too, obsolete for 7 years now. If you are having problems with it, get up to date! And if you're not having problems with Reader XI, please post a new question.

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New Here ,
Jul 10, 2022 Jul 10, 2022

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I'm having the same problem...I open a pdf and it closes 2 seconds later. I have reinstalled 2x and I cant hit repair install because it closes too fast.

Benny The Boss

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