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Acrobat reader (32 bit) version 24.005.20320 excessively slow

New Here ,
Jan 13, 2025 Jan 13, 2025

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Hi,

I was wondering if anyone else is having issues with Acrobat reader (32 bit) version 24.005.20320 for being very slow? It is a weird issue where if reader is closed and I open a pdf from my file explorer it opens fast, but if reader is opened already and I try to open another PDF from my file explorer it takes about 40 seconds sometimes minutes to open. Im not sure if this is a issue with the newest update or an issue in my settings? Please let me know if there is a fix for this

TOPICS
Crash or freeze , General troubleshooting , View PDF

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New Here ,
Jan 16, 2025 Jan 16, 2025

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I work for an MSP and I have seen hundreds of people complain about this issue with 24.005.20320 so you are not alone. About the most i have been able to do is uninstall with Acro cleaner and reinstall fresh but even that doesn't always help. Seems to be a bug with the current version. I doubt Adobe isn't aware of the issue. 

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New Here ,
Jan 18, 2025 Jan 18, 2025

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Hi,

I’m also noticing issues with Acrobat Reader (32-bit) version 24.005.20320 being unusually slow. Like you mentioned, opening a PDF when Reader is closed works fine, but if Reader is already open, it takes a long time (sometimes minutes) to load another PDF.

This seems to have started after the latest update. I’m not sure if it’s a bug or something in the settings causing the delay.

If anyone has experienced this and found a fix, please share your solution. Thanks!

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New Here ,
Jan 21, 2025 Jan 21, 2025

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Seen the issue in bother Acrobat Reader (x86) and Acrobat Acrobat DC (Reader, Std, Pro). Try to run the Acro Cleaner and reinstall Adobe Reader. Let us know if it helps. 

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/AcroCleaner_DC2015.zip

 

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