Acrobat Reader/Acrobat Pro unable to install premium features

Report · Nov 06, 2024

I have recently been unable to access my Adobe Acrobat Pro software on Windows 11. Following some suggestions online I installed an older version of Adobe Acrobat, but now I am unable to install the premium features that I have a licence for.

I start the installation of the premium features but at around 30% it bombs out and closes Adobe altogether.

Very frustrating.

Anyone else have a similar experience or advice on this?

Report · Nov 12, 2024

Hi @FarberSA

Apologies for the trouble you had using Acrobat. If you have an Acrobat subscription, please download and install Acrobat from this location https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html.

Also, to understand the issue better that you are facing upgrading to Acrobat, could you please share AdobeARM.log file from the following location on your machine.

C:\Users\<Your user name on the machine>\AppData\Local\Temp

Regards

Ravi

Report · Nov 15, 2024

Hi Ravi

Thank you for responding.

I uninstalled my "older version" of Adobe and followed your suggestion.

After installation I am again *unable *to open the application.

This was the log this morning (or is there any other time that you
specifically need to see):
[image: image.png]

Here is the most recent one (before uninstall and reinstall)
[image: image.png]

Any advice would be appreciated as now I am once again without Adobe and
will need to find someone to assist me to install an older version.

Regards

Ancia

Report · Nov 18, 2024

posting the log again

[2024-11-14 13:39:47:0058] Adobe ARM 1.824.460.1102 logging started.
[2024-11-14 13:39:47:0058] Command Line: /ArmCleanup
[2024-11-14 13:39:47:0058] ARM returns ERROR_SUCCESS
[2024-11-14 13:39:47:0058] Adobe ARM 1.824.460.1102 logging finished.

[2024-11-14 16:14:40:0625] Adobe ARM 1.824.460.1102 logging started.
[2024-11-14 16:14:40:0625] Command Line: /ArmCleanup
[2024-11-14 16:14:40:0625] ARM returns ERROR_SUCCESS
[2024-11-14 16:14:40:0625] Adobe ARM 1.824.460.1102 logging finished.

[2024-11-14 16:14:43:0496] Adobe ARM 1.824.460.1102 logging started.
[2024-11-14 16:14:43:0496] Command Line: /ArmCleanup
[2024-11-14 16:14:43:0496] ARM returns ERROR_SUCCESS
[2024-11-14 16:14:43:0496] Adobe ARM 1.824.460.1102 logging finished.

[2024-11-15 10:10:49:0993] Adobe ARM 1.824.460.1102 logging started.
[2024-11-15 10:10:50:0009] Command Line:
[2024-11-15 10:10:57:0278] Newer version ARM update is not available
[2024-11-15 10:10:57:0829] ProductCode: {AC76BA86-1033-1033-7760-BC15014EA700}
[2024-11-15 10:10:57:0829] ProductName: Adobe Acrobat (64-bit)
[2024-11-15 10:10:57:0829] ProductVersion: 24.004.20243
[2024-11-15 10:10:57:0829] ProductUACPatching: enabled
[2024-11-15 10:10:57:0923] Using registered preference AUTO_ALL
[2024-11-15 10:10:57:0923] Last check for updates not expired, code: 120300
[2024-11-15 10:10:57:0923] Using registered preference AUTO_ALL
[2024-11-15 10:10:57:0923] Last check for updates not expired, code: 120300
[2024-11-15 10:10:57:0955] ARM returns ERROR_SUCCESS
[2024-11-15 10:10:57:0955] Adobe ARM 1.824.460.1102 logging finished.

[2024-11-15 10:54:15:0619] Adobe ARM 1.824.460.1102 logging started.
[2024-11-15 10:54:15:0620] Command Line: /ArmCleanup
[2024-11-15 10:54:15:0620] ARM returns ERROR_SUCCESS
[2024-11-15 10:54:15:0620] Adobe ARM 1.824.460.1102 logging finished.