Acrobat Reader ~ An error occurred while sending mail.

New Here ,
Oct 17, 2018 Oct 17, 2018

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using Adobe Acrobat Reader DC

I have Office 2013 installed as well.

when i open any pdf from my computer and click the envelope icon to mail the pdf file, i get the error

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correct answers 1 Correct answer

Adobe Employee , Oct 18, 2018 Oct 18, 2018

Hello EricACO,

We're sorry for the trouble you had with Adobe Reader, what is the dot version of Adobe Reader installed? To identify, please refer to the help article Identify the product and its version for Acrobat and Reader DC

Please check for any pending updates of Reader from Help>Check for updates. You may also try to repair the installation files of Reader from Help>Repair installation (only for windows).

What is the version of the OS installed?

Try removing the email account you have in Ado

...

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Adobe Employee ,
Oct 18, 2018 Oct 18, 2018

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Hello EricACO,

We're sorry for the trouble you had with Adobe Reader, what is the dot version of Adobe Reader installed? To identify, please refer to the help article Identify the product and its version for Acrobat and Reader DC

Please check for any pending updates of Reader from Help>Check for updates. You may also try to repair the installation files of Reader from Help>Repair installation (only for windows).

What is the version of the OS installed?

Try removing the email account you have in Adobe Reader and then add it back and make it default. Navigate to Edit>Preferences>Email accounts>Remove the current email account.

Then reboot the machine and add the email account again from Edit>Preferences>Email accounts.

Let us know how it goes and share your findings.

Thanks,

Anand Sri.

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New Here ,
Jan 09, 2022 Jan 09, 2022

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There is no Email option under the Preferences menu fo rme. Please help me figure this out.

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