Acrobat Reader asking to sign in

Question

Since July Acrobat Reader has been asking our end users to sign in to use the app. these guys just need to read PDF.

for some If they click cancel on the sign in prompt, it closes the application.

for others as soon as they open Acrobat Reader they get a prompt to "Verify your prompt Acrobat subscription" this then open a broswer and ask them to sign in. in this instance, they can close the prompt and carry on working. but pops up everytime they open crobat Reader.

Has anyone seen this or know a fix?

Thanks in advance.

creative explorer · Answer

@wale_2079 It sounds like some of the end users have downloaded a trial version of Acrobat Pro. They should uninstall the trial version (maybe try using the Creative Cloud desktop app and the Adobe Cleaner); and then go back to download the free reader as is from the official site.

When the application is running in the Acrobat Pro mode (even without an active license), it often requires a sign-in for activation. For some users, clicking "Cancel" on that mandatory sign-in prompt is treated like a failure to activate, causing the application to crash or close completely. This is a common symptom of the software being in a forced trial/subscription state. For the users who can close the prompt but see it every time, this is often the software attempting to verify an account or subscription that doesn't exist or is in an ambiguous state (like an expired trial).

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