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nicolas78
nicolas78
Participant
March 4, 2019
Answered

Acrobat reader attach email to Thunderbird

  • March 4, 2019
  • 3 replies
  • 7519 views

Hello guys

When I open a document in acrobat reader and I go to Send as attachment and I press continue I get the following error "another application is trying to send this email from the same profile" I use thunderbird as the default email application does anyone has any idea what could cause this.

Thank you

    This topic has been closed for replies.
    Correct answer PCMILLS70

    I'm assuming you are using Thunderbird 60.5.2. You'll need to update it to 60.5.3, which has corrected this issue for me and at least a couple of others on the Adobe forums. Just go to Thunderbirds help menu, and see if there's an update available. You'll need to restart Thunderbird.

    3 replies

    D
    donl01
    Participant
    January 7, 2021

    Have 78.6 and it won't work.

      P
      PCMILLS70Correct answer
      Participating Frequently
      March 7, 2019

      I'm assuming you are using Thunderbird 60.5.2. You'll need to update it to 60.5.3, which has corrected this issue for me and at least a couple of others on the Adobe forums. Just go to Thunderbirds help menu, and see if there's an update available. You'll need to restart Thunderbird.

        lauren_gregal
        lauren_gregal
        Participant
        March 7, 2019

        Thanks PCMILLS70 !! I have updated Thunderbird from 60.5.2 to 60.5.3  and the problem has been resolved.

        AnandSri
        Community Manager
        AnandSriCommunity Manager
        Community Manager
        March 4, 2019

        Hello Nicolas,

        We're sorry for the trouble you had, please refer and try the suggestion from the following help article Attach to email option is not working | Acrobat DC, Acrobat Reader DC

        You may also refer to Display PDF in browser Adobe Acrobat, Acrobat Reader

        What is the version of Adobe Reader installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

        What is the version of the operating system installed?

        Is it possible to post a screenshot of the error message you get? To post a screenshot, take help from the article https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

        We're here to help, just need more info.

        Thanks,

        Anand Sri.

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