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Participant
April 24, 2024
Question

Acrobat Reader Crashes and Not Responding on Windows 10 Pro systems

  • April 24, 2024
  • 3 replies
  • 1463 views

Adobe Acrobat not responding when exiting a file. Windows Event viewer has 2 errors in the System Applications logs - Error 1000 and followed by error 1001

This topic has been closed for replies.

3 replies

Meenakshi Negi
Community Manager
Community Manager
April 29, 2024

Hi Joshua36964386uzfq and daved25229725

 

Thank you for reaching out and reporting this.

 

The issue has already been reported to the team, and they are working on it.

To investigate further, the team requires the logs. Please share the logs using the steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

 

Thanks,

Meenakshi

Participant
April 29, 2024

Try this, Click the hamburger menu ( 3 lines ) at the upper left corner and choose Disable new Acrobat.

Participant
April 29, 2024

I did it the last friday afternoon and it seems fixed the trouble, just wait today to confirm it from 2 people

Participant
April 26, 2024

Nous avons exactement le même probleme depuis la semaine dernière.
Lorsqu'on quitte un fichier pdf, adobe reader ne répond plus et se bloque pendant plusieurs secondes avant de se fermer.
Nous avons essayé avec une ancienne version d'adobe reader et n'avons pas rencontré le probleme, mais malheureusement, un de nos prestataires ne fonctionne qu'avec la derniere version d'adobe.