Acrobat Reader crashes when opeing most menu items

Explorer ,
Aug 31, 2021 Aug 31, 2021

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Acrobat Reader crashes whenever I click to open most menu items. Cannot print, view preferences, Generate system report, etc. It will let me select and run the Repair Installation but it does not resolve the issue. I am running in admin mode. The crashing problem also happens with other regular and admin accounts on this computer.

 

I've uninstalled and reinstalled Acrobat Reader multiple times. I've ran AdobeAcroCleaner_DC2021.exe and WiseCare365_5.8.4.578 after uninstalling and before reinstalling Acrobat Reader. After running AdobeAcroCleaner_DC2021.exe I found a lot of other registry entries, which I manually removed from the registry.

 

Acrobat Reader crashes if I try to open the preferences, so I added REG ADD HKEY_CURRENT_USER\Software\Adobe\CommonFiles\CRLog /v "Never Ask" /t REG_SZ /d 0. Even so I do not get a crash report.

 

My computer is:
Product: Windows 10 Home 64 bit
Version: 2009
OS Build: 19042.1165

 

The event log error:

Faulting application name: AcroRd32.exe, version: 21.5.20060.50737,
time stamp: 0x60fbae33
Faulting module name: Msftedit.dll, version: 10.0.19041.789, time
stamp: 0x5bb532b5
Exception code: 0xc0000005
Fault offset: 0x0009d3f2
Faulting process id: 0x1c94
Faulting application start time: 0x01d79a9e67c82442
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader
DC\Reader\AcroRd32.exe
Faulting module path: C:\WINDOWS\SYSTEM32\Msftedit.dll
Report Id: f5e6dd47-4d06-4a90-8102-3d8362a08bf0
Faulting package full name:
Faulting package-relative application ID:

- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Version 0
Level 2
Task 100
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2021-08-26T16:35:20.9817500Z
EventRecordID 25970
Correlation
- Execution
[ ProcessID] 0
[ ThreadID] 0
Channel Application
Computer MySystem
Security

 

EventData
AcroRd32.exe
21.5.20060.50737
60fbae33
Msftedit.dll
10.0.19041.789
5bb532b5
c0000005
0009d3f2
1c94
01d79a9e67c82442
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
C:\WINDOWS\SYSTEM32\Msftedit.dll
f5e6dd47-4d06-4a90-8102-3d8362a08bf0

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Crash or freeze

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correct answers 1 Correct answer

Explorer , Sep 01, 2021 Sep 01, 2021

Success!!! Went to ftp://ftp.adobe.com/pub/adobe/reader/win/ and installed an older version. Not sure why none of the experts on the Adobe Support Community or at AdobeIncCare@outlook.com are bright enough to make that suggestion. This issue is now resolved for me (but probably not for Adobe since there are probably problems with the newer version running on the latest Windows platform).

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Explorer ,
Sep 01, 2021 Sep 01, 2021

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Success!!! Went to ftp://ftp.adobe.com/pub/adobe/reader/win/ and installed an older version. Not sure why none of the experts on the Adobe Support Community or at AdobeIncCare@outlook.com are bright enough to make that suggestion. This issue is now resolved for me (but probably not for Adobe since there are probably problems with the newer version running on the latest Windows platform).

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