Acrobat Reader crashing after 10 sec of opening file

[zirjeo]

PFD file shuts down automatically after 10 sec, had this issue a while back and was given a patch file fix but now it's doing it again.  How can I get a new patch?  And this is ridiculous, why does this keep happening!  Huge inconvenience to work day.

[traceek3]

Help - updates works!

[LeslieMSCC]

I think you may have found the answer! I'm installing updates right now on my Acrobat X Pro program. Fingers crossed that it works!

[LeslieMSCC]

It seems to have worked!!! I am so excited. 😄

[Sam5E56]

I was really hoping this would work, but it didn't work for me - after checking for updates it simply says "no updates available" and continues to shut the program within 7-10 seconds.

[defaultu5sr4yjf6zx6]

Hi ! It works, when I instaled updates and restart machine.

Thanks

[Johnn5EFB]

BEAUTIFULL !!! IT WORKS !!! "Help --> Check for updates"

[Mariafe Cardenas]

 this comes up when I do....... Help: check updates. 

[Redd Girl]

This worked for me, too! Thanks a million times over, dlorts!

[default9h5o6ik8nyl7]

i had the same problem , it worked thanks !!

[Andrea228851433v4l]

This worked! Just be quick and get the check for updates started. Mine still closed that first time, but after installing updates and restarting, it seems to be working fine now. Thanks!

[Dawn27411741b2a5]

Thanks so much for your post @dlorts .  I did as you suggested (quickly clicked: Help --> Check for updates), and it worked for me also.  I have Adobe Acrobat Pro DC, and I can now open PDFs again, and the program won't crash anymore after 10 seconds.  (As you stated, nothing was shown for the update check this first time, but I tried the update check again afterwards, and it did do the check, and told me I was up to date).  This problem started out of the blue (unfortunately while I was traveling out of the country), so I wanted to wait until I got back home to try to fix it.  My version is 22.003.20282.  Which means it is 2 years later, and this problem still crops up!!  I am on Windows 10.  I don't think there was an update while I was traveling, but with windows, you never really can be sure of anything.  Anyway, everything is now working, so thanks for your very easy solution!

[Curtis246310747wfb]

This worked for me, too!! Thanks!

Same thing, clicked check for updates, and seemed like nothing happened except it said I am up to date. But it stopped closing, so I'm happy! Time will tell if it resolves the issue indefinitely, but this is definitely a good emergency fix.

Thanks again!!

[Curtis246310747wfb]

I should add that if anyone is having trouble getting to the button quickly - try just opening adobe from the start menu (don't open by clicking on a PDF) to start a 'blank' session. I found it wasn't closing when I opened it this way - only when I had a PDF open - so by doing this I was allowed as much time as I wanted to click on Help > Check for updates.

[Nigel34471514zmrl]

dlorts, Thank you for this tip. I have just applied this fix. I actually got a flashing box saying applying updates but after a while it finished. I restarted my computer and opened a pdf. It has now stayed open for over half an hour.

As you say, you have to be quick! Many Thanks  

[Indrajeet5DE1]

Thanx a lot. This suggestion solved the long standing problem. It really works .

[Eliran0D4C]

Hi, 

I had the same problem, the SOLUTION that worked for me was to install the "creative cloud desktop" from the Adobe website. 

Once installed it solved the problem. 

Hope it helps. 

Thanks 

[Mariafe Cardenas]

I downloaded it too and it still gives me this message. Did you do anything else after installing  it? 

 

 

[DRLevy]

This worked (For Acrobat X):  I had same problem with program closing after a few seconds.  I then read through this forum and tried this winner:  Open Acrobat then (quickly!) Go to Help/Check for Updates...  A second screen opens up just about the time the program closes...but second screen remains and asks to verify installation of update.  Ran the update, it corrected whatever registry problems there were... and wha la!  The next time I opened Acrobat, it stayed open.   I hope this works for anyone else experiencing this awful glitch.

[Mariafe Cardenas]

This is what I get when I do it

[staysimple1]

here's what worked for me tonight.  i setup a new computer for a customer. she uses adobe xi, which i installed from her legit cd. when i ran it to test it shut down in 10 seconds. and it kept shutting down whenver i ran it. this is what fixed it.

1. DISCONNECT FROM THE INTERNET

2. start acrobat

3. CONNECT TO INTERNET

4. in acrobat click Help>Check For Updates

5 the product will update and will/has worked every time since the update

no other changes were made to windows 10.

[Mauricio24313137iu7g]

Try switching to the Adobe Acrobat extension for chrome. You'll have to open an account on Adobe, but it's quite useful to open PDFs.

[Justin26592360kyea]

I tried multiple things. I notice on my second monitor that an Adobe window would open momenterrialy then close with the PDF that I had opened. It only lasted for a few seconds. After opening Acrobat from the start menu this window opened up in front of the Acrobat window. I hovered my mouse over it and it then disclosed and a Acrobat Use Policy update and when I agreed to it I no longer had the issue.

[PRahs]

Many thanks. That simple advice solved the frustrating problem that appeared out of the blue with no indication of acceptance of new rules being necessary

[joes49734724]

Only adobe would tell you the fix to Adobe shutting down after 10 seconds is to wait for Adobe to load and then adjust your settings.

[Kim26803805jlni]

Had the same problem. Opened file and it closed after several seconds. A solution that worked for me: Open file and discount from the internet or go into airplane mode. Wait a few moments and reconnect to the internet. The file stayed open and was able to edit it. This is only a partial solution as I have to discount from the internet each time I want to view/edit an Adobe file.