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A
adamt44454441
Participating Frequently
February 19, 2019
Question

Acrobat Reader DC Advanced Search window not opening

  • February 19, 2019
  • 1 reply
  • 1739 views

The advanced search window isn't opening. I have restarted my machine, restarted Reader and tried with several files.

It previously worked on this file, and all others.

I have tried the menu option and using the hotkeys.

Help to fix this appreciated.

    This topic has been closed for replies.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    February 19, 2019

    Hello Adamt,

    We're sorry for the trouble you had with the advanced search option in Adobe Reader, try opening the Advanced search option from the keyboard Shift+Ctrl/Command+F, or from Edit > Advanced Search.

    You may also refer to the help article Searching PDFs, Adobe Acrobat

    Are you getting any error message or error code when trying to access the Advanced search option in Adobe Reader?

    Repair Adobe Reader once and reboot the machine, help>repair installation.

    Make sure you have the latest verison of Adobe Reader 19.010.20091 installed, check for any pending updates from help>check for updates, reboot the machine after updating Adobe Reader and check.

    Are you not able to access the advanced search feature in a specific PDF file or is it with all the PDF files?

    Are you on a Mac or Windows machine and what is the version?

    What is the version of Adobe Reader installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    A
    adamt44454441Author
    Participating Frequently
    February 19, 2019

    Hi,

    Thanks, but as it says in my question, I have tried the menu option and hot keys. The advanced search window is not opening.

    A
    adamt44454441Author
    Participating Frequently
    February 20, 2019

    From the Adobe Reader's Help menu>select Repair installation, reboot the machine after repair and try.

    If you experience any issue, use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and install the latest version of Adobe Reader 19.010.20091 from Adobe - Adobe Acrobat Reader DC Distribution

    Are you on a Mac or Windows machine and what is the version?

    Try the above-shared suggestions and let us know how it goes.

    Thanks,

    Anand Sri.


    Hi,

    I'm in Mac Mojave 10.14.3.


    When I check for updates in Reader, it says I'm up to date.

    Your instructions appear to be for Windows. Please send instructions for the uninstall/reinstall for Mac.

    Why doesn't Adobe monitor the latest releases for problems like this and solve them for us, instead of making us pay for software that doesn't work properly AND using us as your development team?

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