Acrobat Reader DC - APPCRASH AcroRd32.dll exception c0000005 - RDS servers

[Anthony36938379k3i3]

Greetings,

We have a client that is experiencing a crash in acrobat reader when closing the application using the 'X'.

The error details:

Problem Event Name: APPCRASH
Application Name: AcroRd32.exe
Application Version: 24.2.20687.0
Application Timestamp: 66171c08
Fault Module Name: AcroRd32.dll
Fault Module Version: 24.2.20687.0
Fault Module Timestamp: 66171c02
Exception Code: c0000005
Exception Offset: 00404d8c
OS Version: 6.3.9600.2.0.0.144.8
Locale ID: 1033
Additional Information 1: 5f47
Additional Information 2: 5f4764139c1c4664afb37e16f42c6c00
Additional Information 3: 9d8d
Additional Information 4: 9d8dcf29a1c6368efce257e2e65bdaa8

Can someone help us find a solution for this?

[G & St.N]

I have the same issue with some customers. Tried resetting adobe (registry and appdata reset) but did not work.

Also tried reinstalling adobe but to no success

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]

[thomas368514039nzy]

Try this.

Click the hamburger menu ( 3 lines ) at the upper left corner and choose Disable new Acrobat.

[Meenakshi Negi]

Hi Anthony36938379k3i3 and G,

Thank you for reaching out and reporting this.

The issue has already been reported to the team, and they are working on it.

To investigate further, the team requires the logs. Please share the logs using the steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html. 

Thanks,

Meenakshi