Acrobat Reader DC blank pop up window freezes application

Question

This issues was previously reported on MAC files.  I am working in a file that was previously used for a shared review, the sharing has stopped...  BUT I am having this error after 1 hour of work in the file.  I don't know what the pop up is - it has Adobe Acrobat across the top, but it is blank.  Yesterday same thing only the pop up was tiny.

Amal. · Answer

Hi there

Hope you are doing well and sorry for the trouble. As described you are getting a blank pop up window

-Would you mind sharing the workflow/steps you are doing that leads to blank pop up?

-Is this a behavior with a particular PDF file? Please try with a different PDF file and check.

- What is the version of the Adobe Acrobat Reader DC you are using? Go to Help > About Acrobat also make sure you have the recent update 21.07.20099 installed. Go to Help > Check for updates and reboot the computer once.

Also please go through the help page https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html and see if that helps

Regards

Amal

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