Acrobat Reader DC Crashes with Switching Input Methods (i.e., Keyboard Languages)

[miachkanin]

This has happened to me maybe 15 times in the past month. I'm on Windows 10 Home version 1909. I use Adobe Acrobat Reader DC version 2020-009-20074. I have three different "input methods" (i.e., keyboards, or "preferred languages") set up. When I'm typing inside a comment bubble and press Left Alt + Left Shift to switch between keyboards, Reader often freezes. This doesn't happen every single time, but it does happen frequently. The only solution is to close the program and to start it up again, which often results in loss of recent work.

I have three sets of dump files ready to share. I can link to them here unless doing so will compromise my security. (I don't know what they contain.)

[TonyKey]

I also have the same problem when I change my language. Haven't found a workaround yet. Preinstalled Adobe Reader, same result.

[znok]

Same here. Problem occurs when using the standard Windows + Space keyboard shortcut or when switching using the language icon in the task bar via the mouse, so it is not hotkey related.

[Nibble1]

Same here,  and on Acrobat Pro as well. More than a year after the last comment here, no patch has fixed the issue yet. @AnandSri (Hope that tagging an employee isn't against the forum rules), is there a fix coming soon? 

[paperback_writer1]

I'm having the same issue. it's a pity to see that more than 3 years have passed and the problem was not yet address. I hope an adobe employee will see this and will reply soon. Seriously thinking about cancelling our family subscription because of this

[ambercap]

July 2024 and I am seeing this issue for the first time! Windows 11 and Acrobat Pro 64-bit 2024.002.20933

[Jovial_Serenade154A]

me too 

[Meenakshi Negi]

Hi ambercap and miltos37142642qvir,

Thank you for reaching out, and sorry about the trouble caused.

Please try updating the application to the latest version. In Acrobat, go to Menu > Help > Check for the updates. 

For more information on the latest updates, refer to the following help document: https://adobe.ly/46E0WRK. 

If the issue still occurs, please share the screen recording. Collect the crash logs (https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html) and share the crash log ID here.

Let us know how it goes.

Thanks,

Meenakshi

[guy24403783gn6n]

app is with the last update, the issue is still occurs

[Jovial_Serenade154A]

Of course it is updated, but what's the point of making a screen waiting for the error to appear? So many people are writing this to you, don't you believe us?

[xxsawer]

I am having exactly the same issue W11 24H2, build 26100.3775, Acrobat Reader 2025.001.20474

Whenever I am in the comment bubble, typing a comment and then chaning the language via left alt + shift, Acrobat freezes.

I cannot believe this thread was started in 2020 (5 years ago) and this issue is still not fixed.

[xxsawer]

I did some research and it seems it is not related to the comment bubble and it is not related to left Alt + Shift either. Acrobat simply freezes whenever I try to change the language. It doesn't matter whether I have a PDF open or not. It also doesn't matter whether I change the language via left Alt + Shift or via language bar...

[Meenakshi Negi]

Hi xxsawer,

Thank you for reaching out, and sorry about the trouble.

As the application is crashing, please try the troubleshooting steps suggested in the following help document: https://adobe.ly/4dmJ014. 

If the issue still occurs, please share the workflow that results in crashing. Collect the crash logs with the help of the steps suggested here: https://adobe.ly/44Nzhie and share the log ID with us.

Thanks,

Meenakshi