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Acrobat Reader DC Crashes with Switching Input Methods (i.e., Keyboard Languages)

New Here ,
Jul 12, 2020 Jul 12, 2020

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This has happened to me maybe 15 times in the past month. I'm on Windows 10 Home version 1909. I use Adobe Acrobat Reader DC version 2020-009-20074. I have three different "input methods" (i.e., keyboards, or "preferred languages") set up. When I'm typing inside a comment bubble and press Left Alt + Left Shift to switch between keyboards, Reader often freezes. This doesn't happen every single time, but it does happen frequently. The only solution is to close the program and to start it up again, which often results in loss of recent work.

I have three sets of dump files ready to share. I can link to them here unless doing so will compromise my security. (I don't know what they contain.)

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Comment markup and annotate , Crash or freeze , Windows

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New Here ,
May 04, 2022 May 04, 2022

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I also have the same problem when I change my language. Haven't found a workaround yet. Preinstalled Adobe Reader, same result.

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New Here ,
Oct 18, 2022 Oct 18, 2022

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Same here. Problem occurs when using the standard Windows + Space keyboard shortcut or when switching using the language icon in the task bar via the mouse, so it is not hotkey related.

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New Here ,
Nov 27, 2023 Nov 27, 2023

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Same here,  and on Acrobat Pro as well. More than a year after the last comment here, no patch has fixed the issue yet. @AnandSri (Hope that tagging an employee isn't against the forum rules), is there a fix coming soon? 

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