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bbrady90
Participant
October 15, 2018
Answered

Acrobat Reader DC does not recognize my smart card reader.

  • October 15, 2018
  • 3 replies
  • 68894 views

When I attempt to apply a digital signature from a smart card, Acrobat Reader DC states "Adobe Acrobat could not find any new digital IDs. If your digital ID is on a hardware token, please make sure it is plugged in and the token interface is properly con

This topic has been closed for replies.
Correct answer Adorobat

thanks for the reply, but There is no "preferences" option under "edit". I was able to find it under "Adobe Acrobat Reader" tab.  Followed the directions and now I'm left with a "Locate PKCS#11 Module" box - and it's asking for a "path".

I don't know what to enter for that.

Thanks for the reply

ps - I am using Adobe Acrobat Reader DC Version 2019.0008.20080


Hi rogerm,

Please try the steps given in the following forum thread under post#3 in the following thread:

Digital Signature on Adobe Acrobat Reader DC

If issue still persists, I would suggest contacting the vendor of the device for this issue and see what they have to suggest.

-Shivam

3 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
September 4, 2021

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe
R
rogerm42599208
Participating Frequently
November 16, 2018

I get the same error on my MacBook - I used to be able to sign stuff.  but now I can't.  I tried the links above - but they're old and for a PC.

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
November 20, 2018

Hi rogerm,

You can access PKCS#11 module setting by clicking Edit > Preferences > Signature > Identities &  Trusted Certificates > click More

Digital ID files > PKCS#11 modules > Attach module

Please find below the screenshot:

Let us know if you need any help.

Shivam

Adorobat
Community Manager
AdorobatCommunity ManagerCorrect answer
Community Manager
November 22, 2018

thanks for the reply, but There is no "preferences" option under "edit". I was able to find it under "Adobe Acrobat Reader" tab.  Followed the directions and now I'm left with a "Locate PKCS#11 Module" box - and it's asking for a "path".

I don't know what to enter for that.

Thanks for the reply

ps - I am using Adobe Acrobat Reader DC Version 2019.0008.20080


Hi rogerm,

Please try the steps given in the following forum thread under post#3 in the following thread:

Digital Signature on Adobe Acrobat Reader DC

If issue still persists, I would suggest contacting the vendor of the device for this issue and see what they have to suggest.

-Shivam

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
November 16, 2018

Hi bbrady90,

Sorry for the delay in response.  

As per the issue description mentioned above, you are unable to sign pdf using smart card reader, is that correct?

Could you try attaching the PKCS11 interface by going into Edit > Preferences > Signatures....as suggested in the following forum and check if that helps:

Can't sign an .PDF document

You may also refer to the following forum threads discussing the similar issue:

Token not detected

Reader DC won't accept digital signature from smart card reader

Thanks,

Shivam

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