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A
Anonymous
May 22, 2017
Question

Acrobat Reader DC does not work

  • May 22, 2017
  • 2 replies
  • 529 views

Have downloaded Acrobat Reader DC numerous times, using different browsers, Everytime it seems to download, I have the icon on my desktop, but when I try to use it is says not responding. This happened during an update for either windows or adobe a couple of months ago. I have tried everything I can think of, used the adobe website, etc with no success. I have a stack of communications none of which will open due to this problem. I certainly need some help and if anyone is willing and has an answer please advise. I would be very greatfull.

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    2 replies

    Sunil_Soni
    Adobe Employee
    Sunil_Soni
    Adobe Employee
    May 23, 2017

    Uninstall from Control panel and use leaner tool to clean Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    try installing latest Reader DC from Adobe Acrobat Reader DC Install for all versions

    Let me know how it goes.

    -Thanks

    Sunil Soni

    A
    Anonymous
    May 23, 2017

    Thanks for your attempt to help. However, I am getting the same response when I Attempt to use the cleaner. As soon as I click on “clean now” I get a “no response in the title line. Any way to get around this?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 23, 2017

    [moved from Installing, Updating, & Subscribing to Acrobat to Acrobat Reader]

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