Acrobat Reader DC for Mac Monterey 12.3

[David24957059atxa]

Hi..I had upgraded fromt he Reader to Reader Dc but when i go to install the file nothing happens..I downloaded the installer and open it but after that it flashes and nothing happens..I have rebooted and tried downlaoding it on Chrome as well as safari and nothing is happening..any advice would be appreciated

[Brad @ Roaring Mouse]

You may need to run AcroCleaner:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#macintosh

[David24957059atxa]

hi..thank you..i ran the Acro cleaner and it removed all the files..howver i still have the same problem..when i go to open the downalord installer , i can open it but then nothing ahppesn..i dont get the permsision request to insatll a new file liek i do with every other file

[Brad @ Roaring Mouse]

The current installer for Mac is named "AcroRdrDC_2200120142_MUI". If you have something different, maybe download it again. Also: Monterey is prettty finicky about permissions on disks these days. Where did you download it to on your Mac?

[David24957059atxa]

this is what comes up when im taken to the download page on Adobe."Acrobat_DC_Installer.dmg"..i downloaded it to the download folder

[David24957059atxa]

i downloaded the file AcroRdrDC_2200120142_MUI...that installed with no issue but again it say i need to upgrade to use the editing features that i paid for...it then downloads the file.Acrobat_DC_Installer.dmg..and this is the file..i cant get to install

[Brad @ Roaring Mouse]

Do you want Reader? or actual Acrobat? They're not the same.

[David24957059atxa]

here is what i am getting..see attached

[S. S]

@David24957059atxa 

Hello,

I hope you are doing well. I am sorry for your experience with installing Acrobat.

Can you try downloading the installer from the below link and then install:

Adobe - Adobe Acrobat Reader DC Download | Free PDF viewer for Windows, Mac OS, Android

If the installer fails, please share the screenshot of the screen where it's stuck.

Looking forward to hearing from you.

Thanks,

Souvik.

[David24957059atxa]

i donwloaded the intaller..see screen shot..i clicked on it and it says do you want to open it which i clik ok and then nothign happens

[S. S]

@David24957059atxa 

Hi, Try running the installer as terminal.

To do so, Right-click on the installer-> Show package contents-> Contents-> MacOS-> double-click on the icon saying Acrobat.

[billm51937703]

Dosen't work does not download the file......get something like:  xfsdfs.Unconfirmed.  Too bad Preview can't handle PDFs with black page backgrounds, or I'd skip Adobe completely!

[S. S]

Hi @billm51937703,

Sorry for the trouble.

Would you mind sharing the screenshot of the error you get for better understanding and further assistance?

[billm51937703]

No error message, download the Getting Started Guide and lessons from BlackMagicDesign for DaVinci Resolve 17 and when I tried to read the guide (a pdf file) in Preview the pages came up black with the text invisible.  Tried to download the Adobe Acrobat Reader from your website to see if that would work, but the file it downloaded would not work, said it was “Uncomfirmed”……..an issue with Adobe and Mac OS Monterey I suspect, lot of stuff on the web about it not working.  Moved everything to my HP laptop and working fine, so nothing else needed at this end.  Have a Good Weekend!

[try67]

Reader runs just fine on Monterey. You need to provide more details about this vague "unconfirmed" message you're getting for further help with this issue.

[JR Boulay]

MOVED TO THE ACROBAT READER FORUM