Hi..I had upgraded fromt he Reader to Reader Dc but when i go to install the file nothing happens..I downloaded the installer and open it but after that it flashes and nothing happens..I have rebooted and tried downlaoding it on Chrome as well as safari and nothing is happening..any advice would be appreciated
hi..thank you..i ran the Acro cleaner and it removed all the files..howver i still have the same problem..when i go to open the downalord installer , i can open it but then nothing ahppesn..i dont get the permsision request to insatll a new file liek i do with every other file
The current installer for Mac is named "AcroRdrDC_2200120142_MUI". If you have something different, maybe download it again. Also: Monterey is prettty finicky about permissions on disks these days. Where did you download it to on your Mac?
this is what comes up when im taken to the download page on Adobe."Acrobat_DC_Installer.dmg"..i downloaded it to the download folder
i downloaded the file AcroRdrDC_2200120142_MUI...that installed with no issue but again it say i need to upgrade to use the editing features that i paid for...it then downloads the file.Acrobat_DC_Installer.dmg..and this is the file..i cant get to install
Do you want Reader? or actual Acrobat? They're not the same.
I hope you are doing well. I am sorry for your experience with installing Acrobat.
Can you try downloading the installer from the below link and then install:
If the installer fails, please share the screenshot of the screen where it's stuck.
Looking forward to hearing from you.
MOVED TO THE ACROBAT READER FORUM