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David24957059atxa
Participating Frequently
June 21, 2022
Question

Acrobat Reader DC for Mac Monterey 12.3

  • June 21, 2022
  • 2 replies
  • 7932 views

Hi..I had upgraded fromt he Reader to Reader Dc but when i go to install the file nothing happens..I downloaded the installer and open it but after that it flashes and nothing happens..I have rebooted and tried downlaoding it on Chrome as well as safari and nothing is happening..any advice would be appreciated

 

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2 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
June 22, 2022

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe
Brad @ Roaring Mouse
Community Expert
Brad @ Roaring MouseCommunity Expert
Community Expert
June 21, 2022

You may need to run AcroCleaner:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#macintosh

 

D
David24957059atxaAuthor
Participating Frequently
June 21, 2022

hi..thank you..i ran the Acro cleaner and it removed all the files..howver i still have the same problem..when i go to open the downalord installer , i can open it but then nothing ahppesn..i dont get the permsision request to insatll a new file liek i do with every other file

 

Brad @ Roaring Mouse
Community Expert
Brad @ Roaring MouseCommunity Expert
Community Expert
June 21, 2022

The current installer for Mac is named "AcroRdrDC_2200120142_MUI". If you have something different, maybe download it again. Also: Monterey is prettty finicky about permissions on disks these days. Where did you download it to on your Mac?

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