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A
Anonymous
July 26, 2017
Question

Acrobat Reader DC is not launching PDF file from installer

  • July 26, 2017
  • 2 replies
  • 1341 views

We upgrade Adobe Reader 9 to Acrobat Reader DC on Windows 10 (64-bit) OS. I'm trying to launch the pdf file from installer and it fails to open.

I looked into task manager and it shows two AcroRd32.exe processes.

I have tried the below options but it fails.

  1. Added the folder path into Privileged Locations
  2. Uninstall the Adobe DC and reinstalled it.
  3. Repair the Adobe DC
  4. Run the program with Administrator privilege.

When I disable Protected mode then it can be able to launch the pdf file successfully from installer. [I don't want to disable this MODE]

Any other solution for this issue? Thanks in advance

This topic has been closed for replies.

2 replies

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
July 26, 2017

RajKumar_2017  wrote

We upgrade Adobe Reader 9 to Acrobat Reader DC on Windows 10 (64-bit) OS. I'm trying to launch the pdf file from installer and it fails to open.

...

What kind of installer? Can you open other PDF files?

A
Anonymous
July 27, 2017

Thanks for your quick reply Bernd Alheit

I'm using installshield software to create windows installer and I use LaunchAppAndWait function to launch PDF file. The target machine or end user system is Windows 10 and it has Adobe Acrobat Reader DC software. I can able to open PDF file manually (directly double click the PDF file) but not programmatically (from my installer).

Claudio González
Claudio González
Legend
July 26, 2017

It's not very clear to me what your specific problem is, but you can try using this tool to first remove all traces of Acrobat and Reader from your computer:

http://labs.adobe.com/downloads/acrobatcleaner.html

Then, you can download and install the version you want of Acrobat or Reader.

A
Anonymous
July 27, 2017

Thanks for your suggestion.Claudio González

Problem : I have created a windows installer and I'm trying to launch the Readme.pdf file from installer on windows 10 machine.

Readme.pdf file is not launching from installer. I'm using installshield software for creating windows installer. I have tried LaunchAppAndWait & LaunchApplication API to launch the PDF file but it is not launching.

T
Test Screen Name
Legend
July 27, 2017

Perhaps the problem is that the installer has elevated privileges. I have no evidence for this but it us a difference and wirth investigating. I believe it is possible but hard for an installer to return to normal privilege.

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