Acrobat Reader DC login - It's all up to date

New Here ,
Jul 18, 2021 Jul 18, 2021

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You can't log into your account: it always says you need to update Adobe Acrobat Reader or PC, but it's all up to date!

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General troubleshooting , Security digital signatures and esignatures , Windows

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correct answers 1 Correct answer

Adobe Employee , Jul 19, 2021 Jul 19, 2021

Hi Aldroidtech,

 

Thank you for reaching out and sorry for the trouble.

 

As you receive the error " Update Required", please refer to the information provided/ suggested in the following help document: https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html#fix-error.

Hope the information helps.

 

Let us know if you still experience the issue.

 

Thanks,

Meenakshi

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LEGEND ,
Jul 18, 2021 Jul 18, 2021

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What is your actual version of Acrobat Reader DC? Not "latest" but something like 2016.123.98765?

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New Here ,
Jul 18, 2021 Jul 18, 2021

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I had attempted to update, but found no other updates. Then he found it and I solved it. Thank you so much for the support. 

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Adobe Employee ,
Jul 19, 2021 Jul 19, 2021

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Hi Aldroidtech,

 

Thank you for reaching out and sorry for the trouble.

 

As you receive the error " Update Required", please refer to the information provided/ suggested in the following help document: https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html#fix-error.

Hope the information helps.

 

Let us know if you still experience the issue.

 

Thanks,

Meenakshi

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Community Beginner ,
Aug 16, 2021 Aug 16, 2021

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Bro, i fixed this problem updating Acrobat via Avast!

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