Acrobat Reader DC long file path

[Shawn5FEE]

As an organization, we are using Windows 10 with the "LongPathsEnabled" registry entry set to 1, as posted here: Enable Long Paths in Windows 10, Version 1607, and Later 

This has helped us with moving long pathed files and opening them in Microsoft Office programs.

However, Adobe Acrobat DC (and Acrobat Reader DC) still cannot open files with paths longer than 255 characters. We have tested this in multiple scenarios and have found that Acrobat has this problem with any long file path. The file simply won't open or opens a blank document. If you copy the document to a short path, it opens flawlessly.

I have found several similar threads here , here and here . All mention it's a file path limitation of Windows. That is simply no longer the case. As seen in the top link, Windows 10 now supports file paths up to 32,767 characters. 

As linked in this thread here , user avn1 has correctly deduced that Adobe has not updated Acrobat to recognize the new MAX_PATH restrictions. That thread has several more responses but none from Adobe employees.

Could you please advise when Adobe plans to add long file path functionality to Acrobat products? Or at least acknowledge that you are working on it, please?

[imsooverarchitecture]

Adobe support is still claiming that this issue is a Windows issue and not an Adobe issue.  Their close minded, attitude is offensive.  They act like their "solution" is the only way to aproach problem solving an issue.  Their attitude is not a collaborative one.  I was treated like I don't understand basic issues.  It is hard to collaboratively problem solve, when I request for the agent to speak slowly and clearly, but I still struggle to understand.  The language barrier is a problem.  I asked for a definition of provisioning, and I was given a condescending attitude.  My money is as good as anyone else's and I don't appreciate being treated like I don't get it.  Funny how they blatantly lie, about the programatic architecture.  I asked about character limitation issues, but I did not get an answer.  They gaslighted me, to make me feel like I didn't understans the issue, but I was getting it.  I wanted answers before I made a system wide decision, and my files were deleted without my consent.  Be aware, that if you change your login data, that globally, your files will be affected.  They do not have a means of batch processing back up of data; you have to back up files one by one.  If you want to be gaslighted repeatedly, call Adobe customer support.

[imsooverarchitecture]

Did Adobe support ever respond to you?  Do they care to fix major issues like this?

[user4481097]

Hi
Adobe Acrobat and Reader official update (21.001.20135) containing the fix for this issue is now available.

This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.
More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html
Please try it out and let us know your feedback!

Thanks!

[chiefshakes]

2021-11-27  Adobe Acrobat DC (21.007.20099)  No updates available.

The problem still exists.

[lynn mc20901008]

Same issue and I have installed the latest update.

[Jason22191437hvsc]

1-19-2022 still not working...  Will this ever be fixed?  I have had multiple users in our organization think their computer is broken because certain files do not open.

[Mark Joseph24139492d74w]

2022-04-21: Still not able to open files with long file paths in Adobe Acrobat Standard DC version 2021.001.20149, even though Windows registry setting "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem\LongPathsEnabled" is set to true.

[Kenny24523279gpzs]

Still not fixed. Absolutely ridiculous

[Greg24944967m4si]

Same issue, can't open long path files, typically files in my folders tha are synced with OneDrive, which is all of my work related files. This is ridiculous. Adobe, please fix this issue immediately.

[default25239897hbxfyj]

Beyond absurd that this issue exists in 2022.

[AkanchhaS]

Hi,

Sorry for the delay in response. 

Have you started experiencing this issue recently after installing a new patch for applications or Windows?

Would you mind sharing the Adobe Acrobat/Reader version you are using? To check the version, go to Help > about Acrobat and ensure you have the recent version 22.001.20169  installed. Go to Help > Check for updates and reboot the computer once (you must save all the work before restarting)

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

The PDF file you are referring to, are you saving it to a network location? Where exactly do you have this file located?

Please save the file locally and then try to open it.

Thanks,

Akanchha 

[Greg24944967m4si]

Hi Akanchha,

Thank you for responding.  I am using the latest version of Adobe and the problem persists with my long path files that are saved in my One Drive folders (same with those in Google Drive).  If I save files locally the path is shorter and I don't have the issue, however, I use the cloud storage so that my files are accessible across platforms and cannot save everything locally to all machines.  I need to be able to open the files stored in the cloud storage locations. Why is it a problem for Adobe to remove the file path character limit?  Other programs are able to open the files with the long path, just not Adobe. This seems like it should be a pretty simple fix for Adobe to rectify a common problem among its users.

Thanks,
Greg

[AkanchhaS]

Thanks for sharing more details.

This could be a break in the latest patch. Can you share the screenshot of the dot version of Acrobat Reader?

Open Acrobat>help>about Acrobat Reader 

~Akanchha 

[Greg24944967m4si]

Akanchha,

Please see below for a screenshot of the info.  I'm using Adobe Acrobat Pro DC.  I'm a paying subscriber and use the product regularly. This is very frustrating and I hope you can help to get this issue resolved.

Thanks,
Greg

[Greg24944967m4si]

This may be a better screenshot...

[Casey25449057c4sd]

Hi guys,

Is there any resolution to this??

It's very annoying!!!

Casey

[AkanchhaS]

Hi,

Thanks for sharing the screenshot. Version 2022.001.20169 is the recent one. Let us discuss this with our engineering team and get more clarity.

We appreciate your patience. 

~Akanchha 

[Julian260121048mwv]

Hey, 
Getting the same issue - can you just roll out a patch to this?
I also have LongPaths set to true.
Am opening from a network drive with the folder path being longer than 255.

This is impacting my company at the moment, can you please inform us here of any regkey fixes in the meantime while we wait for a resolution.

[Colleen263114502lpu]

SAME ISSUE HERE, and it's very troublesome to our business!  Please find a fix for this asap?

[Kenny24523279gpzs]

It's ridiculous. Adobe has known about this issue for over two years and they would rather ignore than issue than fixt it. Every other major application has long paths compatible with Windows 10, but Adobe refuses to update and would rather be lazy and neglect their customers. 

[Robert23387689lp3i]

I too am also receiving the same issue company-wide. Adobe please provide an update on this

[Miss D26806153uwi0]

Same. It's a real problem. We  rely on (1) OneDrive (2) professional version of Adobe (currently DC) (3) legal documents which by necessity have long file names and folder hierarchy. These three things are no longer compatible. Why impose this outdated arbitrary restriction? I presume to save them a few cents on storage, at our expense for actually being able to work effectively with the tool we have paid for. No longer fit for purpose. 

[TomX18]

Miss D26....Same scenario here (1) OneDrive (2) latest and "greatest" Adobe DC Pro  (3) legal documents with long file names and folder hierarchy. Also the same problem exists.

[Roland28778835pdhw]

Hy Adobe!  Same Problem here!!!! What is the Solution??