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A
Anonymous
January 9, 2017
Question

Acrobat Reader DC not remove the original file

  • January 9, 2017
  • 1 reply
  • 388 views

Hi,

I have an issue regarding the original file while overwriting the same document after clicking on save.

I will prompt a message saying "document could not be saved" and the original file is removed from the local drive.

Can someone please help?

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
January 9, 2017

Hi wkkan,

Please let us know if the original file is created by you.

If not, is it a secured PDF? Are you experiencing this issue with this particular PDF?

Are you making any type of changes in the PDF before saving it?

Is it possible to share that PDF with us?

Regards,

Meenakshi

A
Anonymous
January 10, 2017

Yes, I have created the file myself using Ms Word. The only thing that iIhave done is to click save on the Adobe reader DC and it prompted me to overwrite the existing filename and I click on save. It prompted me the error and when I check the Explorer,  the file is missing.

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